As an After-Sales Customer Advisor based in Dordon, you will join a well-established team within a national business. This full-time position offers a salary of £27,930 per annum.
The role demands strong administrative expertise and exceptional organisational abilities, with a key focus on delivering high-level internal support across allocated sectors. Your responsibilities include managing customer satisfaction and business risk by handling complaints, discrepancies, and error reporting.
You will authorise returns and credits, maintain strong customer relationships, and engage in project-based activities. High accuracy is essential in this varied role, which requires proactive communication and reporting.
Candidates must have their own transport due to the location. A national business based within Tamworth (car needed as on the outskirts) is seeking to recruit an experienced customer advisor expert with senior administrative skills to work in a well established team.
- Key focus on customer service and proactively managing all aspects of administration & reporting
- Manage customer satisfaction & risk to business by handling complaints / discrepancies, non-conformance & error reporting
- Authorise process for returns/ credits
- Maintaining and developing relationships with customers
- Project based activities
To be a success we are looking for following:
- An energetic and enthusiastic candidate who prides themselves on professional customer service, strong attention to detail, able to work under pressure at times in a dynamic and demanding environment.
- IT literate, methodical approach to work, able to work in a team and on your own initiative.
Benefits:
- Free Parking with excellent office facilites.
- Bonus of £4.2k.
After-Sales Customer Advisor employer: JAM Recruitment Ltd
At JAM Recruitment Ltd, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Birmingham, we offer a dynamic work culture that fosters collaboration and innovation, alongside competitive salaries and hybrid working options. With a strong focus on career progression, our employees are empowered to take on leadership roles and make a meaningful impact in the field of personal injury law.
