At a Glance
- Tasks: Handle customer enquiries and update records in a fast-paced office.
- Company: Join a dynamic team at a busy Customer Service Department.
- Benefits: Enjoy competitive salary, free parking, and 28 days holiday.
- Other info: 12-month maternity cover with opportunities to learn and grow.
- Why this job: Perfect for those who thrive in a collaborative and adaptable work environment.
- Qualifications: Strong communication, organisational skills, and a positive attitude required.
The predicted salary is between 26000 - 27000 £ per year.
This admin role in Huthwaite is offered by Manpower UK on a temporary basis, covering maternity leave for twelve months. Working within a small customer service team of two, the post-holder handles enquiries by telephone and email, updates records on computer systems, and responds to general queries and reviews. Strong communication and organisational abilities are essential, along with confidence using office software. The position suits someone who adapts readily to new processes and manages their own workload. Salary is £26,000 to £27,000 per annum. Full-time hours apply, based at the client’s site in Huthwaite.
Key Responsibilities:
- Handling customer service enquiries via telephone and email
- Working with computer systems and accurately updating records
- Providing excellent customer support and maintaining professional communication
- Responding to general customer queries, reviews, and company-related enquiries
- Managing your workload effectively and staying organised
- Working closely within a small team of two
- Learning new processes and adapting to changing situations as required
What We're Looking For:
- Excellent telephone manner and communication skills
- Good typing and computer skills
- Strong organisational abilities
- A positive, flexible attitude and willingness to learn
- Ability to work well as part of a team
- A strong work ethic and reliable approach to work
Salary: £26,000 - £27,000 per annum depending on experience.
Working Hours: Monday to Thursday: 7:00am - 4:30pm, Friday: 7:00am - 12:45pm
Benefits: Free on-site parking, 28 days holiday
admin employer: JAM Recruitment Ltd
BAE Systems is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth and development, you will have access to cutting-edge technology and the opportunity to contribute to meaningful projects that enhance global security. Located in Christchurch or Frimley, you will be part of a diverse team dedicated to pioneering advancements in defence and aerospace, ensuring a rewarding career path in a company that values your unique skills and perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land admin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JAM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JAM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace admin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JAM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JAM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JAM Recruitment Ltd!
How to prepare for a job interview at JAM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
