At a Glance
- Tasks: Coordinate client accounts and ensure a brilliant experience through excellent communication.
- Company: Join Jam Pan, a fully remote business with a focus on client success.
- Benefits: Work from anywhere in the UK, flexible hours, and a supportive team environment.
- Other info: Opportunity to improve client experiences and grow your career in a dynamic setting.
- Why this job: Be the key contact for clients and help them thrive in their partnerships.
- Qualifications: Strong organisational skills and a passion for building relationships.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Client Success Partner (Fixed-Term Contract) to join Jam Pan. This is primarily a client account coordination and relationship management role. You'll be the day-to-day contact for a portfolio of clients, keeping communication flowing, coordinating internal teams, tracking actions, managing account administration, and making sure every client has a consistently brilliant experience.
Rather than designing or delivering learning programmes yourself, you'll focus on keeping everything organised, ensuring commitments are met, and helping clients get the most from their partnership with Jam Pan. You'll work closely with our Programme Success, Partnerships, Talent, UX and Technology teams, connecting people, keeping projects moving, and making sure everyone has what they need at the right time.
- Be the day-to-day contact for your client accounts, building trusted relationships through excellent communication.
- Coordinate activity across internal teams so projects stay on track and clients stay informed.
- Manage the administrative side of client accounts, including tracking actions, maintaining accurate records, scheduling meetings, and following up on agreed next steps.
- Understand clients' goals and identify opportunities to strengthen relationships and grow accounts.
- Prepare updates, reports and account information that help clients and colleagues make informed decisions.
- Spot potential risks or issues early, coordinating the right people to resolve them quickly.
- Continuously look for ways to improve our client experience and the way we manage our accounts.
We're a fully remote business, so you can work from anywhere across the UK. If you're someone who enjoys keeping things organised, communicating clearly, building lasting client relationships, and making sure the details are taken care of, we'd love to hear from you.
Dispute Resolution Partner - remote working employer: Jam Pan
At Jam Pan, we pride ourselves on fostering a collaborative and supportive work culture that empowers our employees to thrive. As a fully remote company, we offer the flexibility to work from anywhere in the UK, alongside opportunities for professional growth and development within a dynamic team dedicated to client success. Join us to be part of a vibrant community where your contributions are valued, and you can make a meaningful impact on our clients' experiences.
