Graduate Software Support Engineer in Slough

Graduate Technical Engineer x5 Technical Support | SaaS | Cloud | AI | Machine Learning | Data Applications, IoT |Future Career Pathways Berkshire | Hybrid, 3–4 Days | £35,000–£38,000 | Permanent Your first role in technology doesn't have to define where you finish. It should give you the foundations to get there. Our client is an award-winning technology company developing enterprise software used by organisations across the UK and internationally. They are looking for five high-calibre STEM graduates to join their Technical Engineering team. This is fundamentally a technical support and problem-solving role, working with complex enterprise software and live customer environments. But it is also a starting point. You'll build an understanding of the technology, products, customers and systems that can open future career paths into areas including Software Development, Data Science, Product Management and Project Management. What You'll Be Doing Working alongside experienced technical teams, you'll: Investigate and resolve technical issues across enterprise software platforms Diagnose faults and identify the root cause of problems Analyse system behaviour, performance and technical data Support cloud-based applications and business-critical systems Work with Engineering and Development teams to resolve more complex issues Communicate clearly with both technical and non-technical users Document issues, solutions and technical findings Develop a detailed understanding of how enterprise software works in the real world This isn't scripted helpdesk support. You'll be expected to think, investigate, question and solve problems. The Technology You'll gain exposure to an unusually broad technology environment, including: Artificial Intelligence | Machine Learning | NLP | SaaS | Cloud | IoT | M2M | UCaaS | CCaaS | Cyber Security | Enterprise Software | IT Infrastructure You'll also work around technologies and development environments that can include: Python | C# | .NET | Java | JavaScript | TypeScript | React | C++ | SQL You are not expected to know everything on that list. We're looking for technical potential, not the finished article. Where Could It Lead? This is what makes the opportunity particularly interesting. As your technical and commercial understanding develops, potential career routes can include: → Software Development → Data Science / AI & Machine Learning → Product Management → Project Management → Senior Technical / Engineering roles Progression isn't automatic or predetermined. It will depend on your performance, strengths and the direction you want to develop. Who Are We Looking For? You'll ideally have: First Class or 2:1 degree in Computer Science, Software Engineering, Mathematics, Physics, Engineering or another relevant STEM discipline Strong pre-university academics, ideally A–C A-Levels or BTEC Distinction Excellent analytical and problem-solving ability A genuine interest in technology The patience and curiosity to investigate difficult technical problems Strong communication skills The ability to explain technical information clearly Ambition to build a long-term career within technology Useful, but not essential Programming or coding experience Python, C#, Java, C++, JavaScript or similar SQL/database knowledge GitHub or personal technical projects Cloud technology exposure Previous technical support, placement or internship experience What's On Offer? £35,000–£38,000 starting salary Permanent position Structured training and mentoring Hands-on experience with complex enterprise technology Exposure to SaaS, Cloud, AI and modern communications platforms Experience working alongside Software Engineering and other specialist teams Multiple potential long-term career pathways Excellent progression within a growing international technology business Berkshire | Hybrid, typically 3–4 days in the office The important bit Don't apply because you want "any graduate job in tech." Apply if you enjoy understanding why something isn't working, have the persistence to find the answer and want a role that can become the foundation for a much broader career in technology