Strategic Customer Success Leader (CX & Growth)

A management consultancy firm in the UK is seeking a Customer Success Manager to drive improvements in customer experiences across multiple functions. You will lead initiatives to enhance customer satisfaction and retention, leveraging your extensive experience in contact centers. The ideal candidate will have a strong background in stakeholder management and a proven track record of implementing cloud solutions for customer satisfaction. This role reports on key metrics and collaborates across departments to achieve targets. #J-18808-Ljbffr