At a Glance
- Tasks: Lead product development and ensure customer needs are met throughout the lifecycle.
- Company: Join a rapidly expanding company in the cloud contact centre sector.
- Benefits: Competitive salary, professional growth, and a chance to make a real impact.
- Other info: Dynamic team environment with opportunities for ownership and career advancement.
- Why this job: Be a key player in shaping innovative products that drive business success.
- Qualifications: Experience in product management, preferably in SaaS or telecoms.
The predicted salary is between 60000 - 80000 € per year.
Due to our clients continued expansion they have a new opportunity for a Senior Product Manager to join our dedicated Operations department. As an experienced, value driven Product Manager you will be pivotal in providing product leadership to our business. If you are looking for a role where you can make a real difference, this is the role for you!
Key Responsibilities
- BA/BSc degree and substantial relevant experience preferably within the cloud contact centre sector, SaaS, UCaaS, or Telecoms.
- Demonstrable experience of working in an Agile or equivalent environment.
- Responsible for product planning and delivery throughout the product development lifecycle.
- Defining, developing and communicating the product roadmaps.
- Collating and refining requests into final design briefs.
- Championing our client’s perspective/needs and optimise commercial impact environment.
- Substantial experience in a Product Management/Development role.
- Experience using JIRA or an equivalent workflow tool.
- Customer Focus: it will be critical that the jobholder considers the bigger picture outside of a pure software development viewpoint. It is crucial they take account of the suitability for customers, and impact on other aspects of the business, such as sales, systems and operations.
- Speed of Delivery: the jobholder must be able to clearly define product priorities and understand customer implications. They will have to plan effectively and demonstrate effective time management, on both a personal level, and in terms of obtaining realistic and achievable commitments from other business areas and external parties.
- Ownership: the jobholder must take full responsibility for their products to ensure they are delivered effectively. They will demonstrate ownership of resources and be able to manage issues to resolution. Where necessary, the jobholder will identify preventative action to prevent recurrence.
Responsibilities
- Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs.
- Prioritise workload for product development.
- Make design decisions that demonstrate delivery of design specifications.
- Ensure product changes are in line with the overall business strategy.
Working with Other Departments
- Act as a product specialist and “go-to” person for assigned products.
- Provide product knowledge to Sales and Solution Consultants to assist with bids.
- Share delivery timeframes with the Project Management team.
- Liaise with Engineering Services to ensure the priority of bugs is understood.
- Provide internal training or awareness of products as required.
- Evangelise the product internally and externally.
- Develop and deliver training to Sales and other departments as required.
Product Manager employer: JAM IT Consultancy Ltd
Join a forward-thinking company that values innovation and collaboration, where as a Senior Product Manager, you will play a crucial role in shaping the future of our cloud contact centre solutions. Our dynamic work culture fosters creativity and encourages professional growth, offering ample opportunities for training and development. Located in a vibrant area, we provide a supportive environment that prioritises employee well-being and engagement, making it an ideal place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product management. Think about how you can showcase your experience with Agile methodologies and customer focus – these are key in our field!
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and helps you stand out from the crowd.
✨Tip Number 4
Stay updated on industry trends and tools like JIRA. Being knowledgeable about the latest developments in SaaS and cloud contact centres will not only help you in interviews but also demonstrate your commitment to the role.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being a Product Manager and how you can make a real difference in our team.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in Agile environments and any relevant work in SaaS or Telecoms. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on your key achievements and skills that relate to product management.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at JAM IT Consultancy Ltd
✨Know Your Product Inside Out
As a Product Manager, you need to demonstrate a deep understanding of the products you'll be managing. Research the company's existing products and their market position. Be ready to discuss how your experience aligns with their product strategy and how you can contribute to their goals.
✨Showcase Your Agile Experience
Since the role requires experience in Agile methodologies, prepare to discuss specific examples from your past roles where you've successfully implemented Agile practices. Highlight how these experiences have helped you deliver products efficiently and meet customer needs.
✨Emphasise Customer Focus
Make it clear that you understand the importance of the customer perspective in product management. Prepare examples of how you've gathered customer feedback and used it to inform product decisions. This will show that you can champion the client's needs effectively.
✨Demonstrate Ownership and Accountability
The interviewers will want to see that you take full responsibility for your products. Share stories that illustrate your ability to manage issues, prioritise tasks, and ensure successful delivery. This will convey your commitment to ownership and your proactive approach to problem-solving.
