At a Glance
- Tasks: Monitor and troubleshoot key services for clients' infrastructure.
- Company: Join a dynamic tech company focused on innovative solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Collaborative team environment with potential for out-of-hours support.
- Why this job: Be the hero who ensures seamless operations and customer satisfaction.
- Qualifications: Experience in NOC or applications support and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 € per year.
Responsible for monitoring key services and applications for our clients' infrastructure (network, servers, applications, security, capacity). Troubleshoot to resolve monitoring alerts, resolve escalations from Support, and escalate any outstanding fixes to the appropriate teams to ensure anything customer-impacting is resolved promptly and within SLAs.
Key Responsibilities
- Monitoring
- Proactively monitor alerts and take action according to standard procedures.
- Proactively monitor logs and take action according to standard procedures.
- Monitor operations e-mail inboxes for tasks and potential issues, initiating action in response to requests.
- Troubleshooting
- Take all reasonable steps to resolve issues, especially in the event of any customer-impacting outages/issues.
- Triage issues to recognize the need for escalation early. Ensure all relevant information is provided to the next teams as per standard escalation procedures.
- Retain ownership and tracking of the issue and track through to completion.
- Aid the investigation and troubleshooting on any incidents assigned to the Infrastructure Support team in a timely and accurate manner.
Experience in a NOC or applications support role. Good experience in a customer facing role, typically of at least 12-18 months. Experience of troubleshooting technical issues, typically of at least 12 months. Bachelor's Degree/equivalent, preferably in a Computer Science or relevant subject, or substantial alternative experience.
This role interacts with the Support team and other Network/Application teams and so the individual must exhibit a "team" attitude in order to make sure Support receive the service required and Network/Application teams receive the information required in a timely and professional manner.
The platform is used 24×7 and across customer sites so there is some expectation to support out of hours from time to time, and to visit customer premises on occasion.
Infrastructure Support Engineer in London employer: JAM IT Consultancy Ltd
As an Infrastructure Support Engineer, you will thrive in a dynamic work environment that prioritises collaboration and innovation. Our company offers competitive benefits, a strong commitment to employee development, and a culture that values teamwork and proactive problem-solving. Located in a vibrant area, we provide unique opportunities for professional growth while ensuring a supportive atmosphere where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Engineer in London
✨Tip Number 1
Network with professionals in the industry! Attend meetups, webinars, or local tech events. It’s a great way to get your name out there and learn about job openings that might not be advertised.
✨Tip Number 2
Don’t underestimate the power of social media! Follow companies you’re interested in on LinkedIn and Twitter. Engage with their posts and share relevant content to show your passion for the field.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to infrastructure support. Use mock interviews with friends or online platforms to build confidence and refine your answers.
✨Tip Number 4
Apply directly through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your troubleshooting skills and customer-facing experience to stand out.
We think you need these skills to ace Infrastructure Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in monitoring and troubleshooting, especially in a NOC or applications support role. We want to see how your skills match up with what we're looking for!
Showcase Your Team Spirit:Since this role is all about collaboration, let us know about your experiences working in teams. Share examples where you’ve effectively communicated with others to resolve issues or improve processes.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at JAM IT Consultancy Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to network monitoring, server management, and application support. Be ready to discuss specific tools and technologies you've used in previous roles, as well as any troubleshooting techniques that have worked for you.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've resolved customer-impacting issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to triage and escalate issues effectively.
✨Show Your Team Spirit
Since this role requires collaboration with various teams, be ready to talk about your experience working in a team environment. Highlight instances where you've successfully communicated with others to ensure smooth operations and timely resolutions.
✨Be Ready for Real-World Scenarios
Expect some scenario-based questions during the interview. Practice how you would handle specific situations, like a sudden outage or a critical alert. This will demonstrate your proactive approach and readiness to take ownership of issues.
