Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor and troubleshoot key services in a global Network Operations Centre.
- Company: Dynamic tech company expanding rapidly with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a chance to work internationally.
- Why this job: Make a real difference in IT infrastructure while developing your skills.
- Qualifications: Bachelor's degree in STEM and experience in infrastructure support.
- Other info: Flexible working hours and excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Due to our clients continued expansion they are looking for an IT Infrastructure Support Engineer to work within our Operations team. As an IT Infrastructure Engineer you will be responsible for monitoring key services and applications of our infrastructure within the global Network Operations Centre at our HQ in Bracknell. If you are looking for a role where you can make a difference, this is the role for you!
Responsibilities
- Troubleshoot technology incidents from alert to root cause resolution
- Use industry leading tools e.g. OpsView & Splunk to create alerts and troubleshoot
- Escalate and track unresolved alerts/incidents to the appropriate teams to ensure customers SLAs are adhered to, maintaining ownership throughout
- Flexibility to work internationally is a must as this role requires travel to other company offices globally, and some out of hours work is also required
Qualifications
- Bachelors Degree in a STEM, Computer Science or related subject
- Good experience in a commercial infrastructure support role e.g. NOC
- Experience of troubleshooting technical issues, keen to learn and progress
- Experience in a customer or B2B supply chain facing role which includes networking, server and/or application support
- Follow, maintain and improve standard operating procedures
Infrastructure Engineer in London employer: JAM IT Consultancy Ltd
Contact Detail:
JAM IT Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for an Infrastructure Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to discuss specific incidents you've resolved and how you used tools like OpsView and Splunk. Show us that you can think on your feet!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and tailor your approach to each one. We want to see your passion shine through!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit.
We think you need these skills to ace Infrastructure Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Engineer role. Highlight your experience with troubleshooting, monitoring, and any relevant tools like OpsView and Splunk. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can make a difference in our Operations team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re keen to see your thought process and how you approach challenges, so let us know how you’ve resolved incidents from alert to root cause!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at JAM IT Consultancy Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools mentioned in the job description like OpsView and Splunk. Be ready to discuss how you've used these or similar tools in past roles, as this will show your practical experience and understanding of the infrastructure landscape.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've troubleshot incidents from alert to resolution. Think of a couple of scenarios where you identified root causes and resolved issues effectively. This will demonstrate your analytical skills and ability to maintain ownership of incidents.
✨Highlight Your Customer Focus
Since the role involves customer-facing responsibilities, be ready to talk about your experience in B2B environments. Share instances where you’ve successfully managed customer expectations or improved service delivery, as this will highlight your commitment to maintaining SLAs and customer satisfaction.
✨Be Ready for Flexibility
Given that the role requires international travel and out-of-hours work, it’s important to express your willingness to adapt. You might want to mention any previous experiences where you had to be flexible with your schedule or travel, as this will show you're prepared for the demands of the job.
