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- Tasks: Lead customer support and service management teams to enhance customer experience.
- Company: Leading IT consultancy firm with a focus on innovation.
- Benefits: Professional development opportunities and a dynamic work environment.
- Why this job: Shape customer service strategies and make a real difference in client satisfaction.
- Qualifications: Strong technical background and substantial leadership experience required.
- Other info: Join a forward-thinking team dedicated to customer-centric solutions.
The predicted salary is between 43200 - 72000 £ per year.
A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. This role offers opportunities for professional development and requires a Bachelor's degree and substantial leadership experience.
Head of Customer Service & Experience in London employer: JAM IT Consultancy Ltd
Contact Detail:
JAM IT Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Service & Experience in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT consultancy world and let them know you're on the hunt for a Head of Customer Service role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company’s customer service approach. We want to show that you’re not just a fit for the role, but that you can elevate their customer experience to new heights. Tailor your answers to reflect their values and culture.
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, focus on how you've built and managed customer-facing teams. Use specific examples that highlight your ability to foster a customer-centric culture, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Customer Service & Experience in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Service role. Highlight your leadership experience and any technical background you have, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can foster a customer-centric culture. We want to see your personality come through!
Showcase Relevant Experience: When detailing your past roles, focus on your achievements in managing customer-facing teams. We love seeing quantifiable results, so if you improved customer satisfaction scores or led successful projects, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at JAM IT Consultancy Ltd
✨Know Your Stuff
Make sure you brush up on the technical aspects of customer service and experience management. Understand the latest trends in IT consultancy and be ready to discuss how they can enhance customer satisfaction.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led customer-facing teams. Highlight how you fostered a customer-centric culture and improved team performance.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the company's customer service strategy. This not only demonstrates your enthusiasm but also helps you gauge if the company aligns with your values.
✨Emphasise Professional Development
Since the role offers opportunities for growth, express your eagerness to develop further. Share your career aspirations and how they align with the company's vision for customer service excellence.
