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- Tasks: Monitor and troubleshoot IT infrastructure incidents in a global operations team.
- Company: Join a rapidly expanding company with a focus on innovative technology solutions.
- Benefits: Enjoy flexible working options, travel opportunities, and a dynamic work environment.
- Why this job: Make a real impact while developing your skills in a supportive, tech-driven culture.
- Qualifications: Bachelor's degree in STEM or related field; experience in infrastructure support is essential.
- Other info: International travel and some out-of-hours work required for this exciting role.
The predicted salary is between 36000 - 60000 £ per year.
Due to our clients continued expansion, they are looking for an IT Infrastructure Support Engineer to work within our Operations team.
As an IT Infrastructure Engineer, you will be responsible for monitoring key services and applications of our infrastructure within the global Network Operations Centre at our HQ in Bracknell.
If you are looking for a role where you can make a difference, this is the role for you!
Key Responsibilities
- Troubleshoot technology incidents from alert to root cause resolution.
- Use industry-leading tools e.g., OpsView & Splunk to create alerts and troubleshoot.
- Escalate and track unresolved alerts/incidents to the appropriate teams to ensure customer SLAs are adhered to, maintaining ownership throughout.
- Flexibility to work internationally is a must as this role requires travel to other company offices globally, and some out-of-hours work is also required.
Person Profile
- Bachelor\’s Degree in a STEM, Computer Science, or related subject.
- Good experience in a commercial infrastructure support role e.g., NOC.
- Experience troubleshooting technical issues; keen to learn and progress.
- Experience in a customer or B2B supply chain-facing role which includes networking, server, and/or application support.
- Follow, maintain, and improve standard operating procedures.
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Infrastructure Engineer employer: JAM IT Consultancy Ltd
Contact Detail:
JAM IT Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with industry-leading tools like OpsView and Splunk. Having hands-on experience or even a solid understanding of these tools will give you an edge during interviews, as you'll be able to discuss how you've used them in past roles.
✨Tip Number 2
Highlight your troubleshooting skills by preparing specific examples of incidents you've resolved. Be ready to explain your thought process and the steps you took to reach a solution, as this demonstrates your analytical abilities and problem-solving mindset.
✨Tip Number 3
Show your flexibility and willingness to travel by mentioning any previous experiences where you've worked internationally or adapted to different time zones. This will reassure us that you're ready for the demands of the role.
✨Tip Number 4
Research our company culture and values before your interview. Understanding what we stand for and how we operate will help you align your answers with our expectations, making you a more appealing candidate.
We think you need these skills to ace Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure support, particularly any roles related to NOC or troubleshooting. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that align with the responsibilities listed, such as using OpsView or Splunk, and your ability to work flexibly across different time zones.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues in the past. Highlight your analytical skills and your approach to troubleshooting, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an Infrastructure Engineer.
How to prepare for a job interview at JAM IT Consultancy Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with industry-leading tools like OpsView and Splunk. Highlight specific instances where you've successfully troubleshot incidents and resolved technical issues, as this will demonstrate your capability in a commercial infrastructure support role.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when troubleshooting technology incidents. Use examples from your past experiences to illustrate how you approach problems from alert to root cause resolution, showcasing your analytical skills.
✨Emphasise Flexibility and Adaptability
Since the role requires international travel and some out-of-hours work, make sure to express your willingness and ability to adapt to different working conditions. Share any relevant experiences that highlight your flexibility in previous roles.
✨Understand Customer Service Importance
As this position involves maintaining customer SLAs, it's crucial to convey your understanding of customer service in a B2B context. Discuss how you've previously ensured customer satisfaction and adhered to service level agreements in your past roles.
