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For Companies At a Glance
- Tasks: Be the go-to tech guru, helping customers solve their IT issues via chat, email, or phone.
- Company: Join a dynamic company focused on delivering top-notch IT support in London.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping others navigate their tech challenges every day.
- Qualifications: Experience in customer support and a passion for technology are essential.
- Other info: Join a supportive team with a focus on innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
The goal is to create value for employees that will help preserve the company’s reputation and business.
Key Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via chat, email, phone or in-person
- Create and disable user accounts
- Provide IT onboarding for all new employees
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in the helpdesk ticketing system
- Follow-up with customers to ensure issue has been resolved
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Writing, editing, and revising training manuals for new and updated software and hardware
- Diagnosing systems errors and other issues
- IMAC – Installs, Moves, Adds and Changes for all hardware and software products
- Maintain daily performance of computer systems
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems
Requirements
- Proven experience as a help desk technician or other customer support role
- 5+ years of experience working in a help desk environment
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English/French
- Excellent oral communication and writing skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
- Able to lift up to 45lbs
- Available to provide afterhours support 24/7
Technical Requirements
- Microsoft Windows
- Active Directory
- Citrix XenDesktop VDI
- Microsoft Exchange 2013-2016-2019
- Microsoft Teams
- Microsoft Office 2013-2016-2019
- Adobe Acrobat 10-2020
- Various in-house developed web applications
- DUO/RSA and other 2FA programs
- Understanding of basic network/internet protocols
- Knowledge of IOS and Android mobile devices
IT Help Desk Technician in City of London employer: JAM IT Consultancy Ltd
Contact Detail:
JAM IT Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Technician in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT field. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with tech issues daily, brush up on your problem-solving techniques. Set up mock scenarios with friends or family to walk them through solutions, just like you would with a customer.
✨Tip Number 3
Show off your tech knowledge! When you get the chance to chat with potential employers, don’t hold back on sharing your experiences with different systems and software. Highlight your familiarity with tools like Microsoft Teams and Active Directory to stand out.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to showcase how your skills match the job description, especially your customer support experience and technical know-how.
We think you need these skills to ace IT Help Desk Technician in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a help desk technician. We want to see how your skills match the job description, so don’t be shy about showcasing your tech-savvy side!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We’re looking for someone who can walk customers through solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at JAM IT Consultancy Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific technologies mentioned in the job description, like Microsoft Windows, Active Directory, and Citrix XenDesktop. Being able to discuss these tools confidently will show that you're not just familiar with them, but that you can use them effectively.
✨Practice Your Communication Skills
As an IT Help Desk Technician, you'll need to communicate clearly and effectively with customers. Try role-playing common scenarios with a friend or family member, focusing on how you would explain technical issues in simple terms. This will help you sound calm and collected during the interview.
✨Prepare for Problem-Solving Questions
Expect to be asked about how you would handle specific technical problems. Think of examples from your past experience where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Show Your Customer Service Side
This role is all about helping people, so be ready to discuss how you’ve provided excellent customer service in the past. Share stories that highlight your patience, empathy, and ability to follow up with customers to ensure their issues are resolved. This will show that you’re not just tech-savvy, but also customer-oriented.