At a Glance
- Tasks: Lead a vibrant late-night bar team, ensuring excellent service and smooth operations.
- Company: Dynamic hospitality venue with a focus on fun and memorable experiences.
- Benefits: Real-time pay access, service bonuses, discounts, and career growth opportunities.
- Other info: Celebrate your achievements with awards and enjoy a supportive team culture.
- Why this job: Join a lively environment where your leadership makes a real difference.
- Qualifications: Experience in hospitality management and strong people skills required.
The predicted salary is between 25000 - 30000 € per year.
About the role
As a Duty Manager, you'll play a hands‑on leadership role in ensuring the smooth running of our busy late‑night bar. You'll oversee the team on shift, manage customer experience, and keep operations running safely and efficiently in a fast‑paced, high‑energy environment.
Key Responsibilities
- Shift Leadership - Take responsibility for the bar and floor team during your shift, ensuring excellent service, a lively atmosphere, and smooth operations into the early hours.
- Customer Experience - Lead by example on the floor, engaging with guests, resolving issues quickly, and ensuring a safe, welcoming environment.
- Team Management - Motivate, brief, and support the team throughout the shift, keeping morale high and performance consistent.
- Operational Control - Oversee tills, stock levels, and compliance with licensing laws and safety procedures.
- Problem Solving - Respond calmly and effectively to unexpected challenges, from staffing gaps to customer incidents.
- End‑of‑Night Duties - Handle cashing up, reporting, and venue close‑down procedures with accuracy and accountability.
Skills & Experience
- Experience in a supervisory or duty management role within hospitality, ideally in a late‑night or high‑volume environment.
- Strong people management skills with the ability to lead by example.
- Confidence in handling challenging situations and making quick decisions under pressure.
- Good working knowledge of licensing regulations, health & safety, and security practices.
- A passion for creating memorable guest experiences.
Benefits
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check.
- Get Paid in Real‑Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well‑earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long‑Service Awards: Celebrate key milestones with us, starting from just one year of service – plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long‑term security.
- Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Duty Manager in Newcastle upon Tyne employer: Jalou York
As a Duty Manager at our vibrant late-night bar, you'll thrive in a dynamic work environment that prioritises employee wellbeing and growth. With competitive benefits like real-time pay access, generous discounts, and a commitment to recognising hard work through awards and incentives, we foster a culture of support and development. Join us to lead a passionate team, create unforgettable guest experiences, and enjoy a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Newcastle upon Tyne
✨Tip Number 1
Get to know the venue! Before your interview, pop in for a drink or a bite. Familiarising yourself with the atmosphere and the team can give you a leg up when discussing how you'd fit in.
✨Tip Number 2
Show off your people skills! During the interview, share specific examples of how you've handled tricky situations with customers or motivated your team. We want to see that you can keep the vibe lively!
✨Tip Number 3
Be ready to think on your feet! Prepare for some scenario-based questions where you might need to solve problems on the spot. This role is all about quick decision-making, so show us you can handle the heat!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Duty Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Leadership Skills:As a Duty Manager, we want to see your leadership style shine through in your application. Share examples of how you've motivated teams and handled challenges in fast-paced environments. This is your chance to show us you're the right fit for leading our bar team!
Highlight Customer Experience:We’re all about creating memorable guest experiences, so make sure to include any relevant experience you have in customer service. Tell us about times you’ve gone above and beyond to ensure guests leave with a smile. We love hearing about your passion for hospitality!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great candidate for the role.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Jalou York
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with the bar's atmosphere, menu, and any unique features. This shows genuine interest and helps you discuss how you can enhance the customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a busy environment. Highlight specific situations where you motivated staff or resolved conflicts, as this is crucial for a Duty Manager role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to think on your feet. Be ready to discuss how you handled unexpected challenges, like staffing shortages or customer complaints, to show you can maintain calm under pressure.
✨Familiarise Yourself with Licensing Laws
Brush up on relevant licensing regulations and health & safety practices. Being knowledgeable about these areas will not only impress your interviewers but also demonstrate your commitment to operational control.
