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- Tasks: Support Front of House management and ensure smooth operations across departments.
- Company: Cairn Group is a leading UK hospitality company with over 60 years of experience.
- Benefits: Enjoy real-time pay access, discounts on stays, food, and wellness services.
- Other info: Opportunities for career growth and exciting incentives throughout the year.
- Why this job: Join a supportive team where your contributions are valued and recognised.
- Qualifications: Strong leadership, communication skills, and a service-focused mindset are essential.
The predicted salary is between 28800 - 42000 £ per year.
Hospitality Starts Here. Build Your Future with Cairn Group.
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn is a place where you can build a career you're proud of.
About the Role:
In this hands-on role, you'll support the management of our Front of House departments, stepping in for departmental managers as needed to keep the operation running seamlessly. You'll help ensure high levels of employee productivity and service excellence across departments such as Reception, Housekeeping, Leisure, and Food & Beverage. Whether acting as the first point of contact for escalations, coaching the team through service delivery, or solving day-to-day challenges, you'll be the calm in the storm making sure every guest feels looked after, and every shift runs smoothly.
About You:
- A Great Leader: You know how to bring a team together, creating a collaborative, positive, and motivated workforce driven to exceed expectations.
- Service Focused: Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving challenges as they arise.
- Strong Communicator: Confident in your communication across a variety of formats and audiences.
- Cool Under Pressure: Calm, flexible, and adaptable with the ability to keep things running smoothly, no matter the situation.
- Detail-Oriented: You've got a sharp eye and a knack for managing your own time and supporting others to do the same.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties. At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check.
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips all in real-time.
- Stay, Relax and Recharge: Enjoy discounted stays across all our venues. Treat yourself or bring your friends and family along for a well-earned break.
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
- Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
- Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
- Long-Service Awards: Celebrate key milestones with us, starting from just one year of service plus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
- Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
- Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.
Contact Detail:
Jalou York Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with Cairn Group's values: Respect, Integrity, Sustainability, and Excellence (RISE). Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with the company's culture.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples of how you've successfully managed teams or resolved conflicts in high-pressure situations. This will highlight your ability to be 'cool under pressure' and a great leader.
✨Tip Number 3
Network within the hospitality industry, especially with those who have experience at Cairn Group. Engaging with current or former employees can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for the interview by practising common hospitality scenarios, such as handling guest complaints or managing team dynamics. Being able to articulate your approach to these situations will demonstrate your service-focused mindset.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise your leadership skills, customer service experience, and any specific achievements that align with the role of Duty Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Cairn Group's values. Mention how your skills and experiences make you a great fit for the Duty Manager position.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and attention to detail. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jalou York
✨Show Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, highlighting your collaborative approach and how you’ve resolved conflicts.
✨Emphasise Customer Service Excellence
Cairn Group values service excellence, so be ready to discuss your customer service philosophy. Share specific instances where you went above and beyond to ensure a memorable guest experience, showcasing your proactive problem-solving skills.
✨Communicate Clearly and Confidently
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently, whether discussing your previous experiences or answering questions. Tailor your communication style to suit different audiences, as you will need to interact with both guests and team members.
✨Stay Calm Under Pressure
The hospitality industry can be fast-paced and challenging. Prepare to discuss how you handle stressful situations. Provide examples of times when you remained calm and adaptable, ensuring operations ran smoothly despite unexpected challenges.