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- Tasks: Manage client accounts and ensure smooth project delivery in a fast-paced environment.
- Company: Join Jalin Design, a global leader in luxury uniform design and manufacturing.
- Benefits: Competitive salary, commission on performance, and dynamic work culture.
- Other info: Fast-paced role with opportunities for international travel and career growth.
- Why this job: Be at the forefront of luxury hospitality, making a real impact with your organisational skills.
- Qualifications: Experience in account management or operations, strong communication skills, and attention to detail.
The predicted salary is between 42000 - 45000 £ per year.
Jalin Design is a global luxury uniform design and manufacturing business working with leading hospitality brands worldwide. We deliver complex, high-volume projects across multiple countries, with continuous client activity, repeat orders, ongoing sizing changes and live operational demands. We are looking for a highly organised, proactive Account Manager to join our London team, supporting clients across the UK, Europe and Middle East. This is a fast-paced operational role managing a large active client base with precision, urgency and attention to detail.
The Role
Working alongside a Brand Ambassador, you will support projects through delivery and first installation before taking full operational ownership of the client account long term. You will become the central point of coordination across repeat business, ongoing orders, product updates and day-to-day client requirements. This is not a passive account handling role. You will need to constantly prioritise, follow up, problem solve and keep projects moving.
You Will Manage
- 40–50 active client accounts across the UK, EU and MENA regions
- Continuous inbound activity including:
- repeat orders
- sizing and garment changes
- product updates
- new role additions
- delivery coordination
- urgent operational requests
Every client operates differently. You must be able to adapt quickly while maintaining structure, accuracy and control.
Key Responsibilities
Pre-Install Support
- Support Brand Ambassadors on live projects
- Manage purchase orders, order input and delivery documentation through Zedonk
- Coordinate with production, technical, logistics and finance teams
- Ensure pricing, quantities, MOQ’s and timelines remain accurate
- Support shipment coordination and install preparation
- Identify issues early and push actions through to resolution
Post-Install Account Ownership
- Take full ownership of client accounts after installation
- Manage all repeat business and ongoing operational requirements
- Handle high volumes of client communication accurately and efficiently
- Maintain pricing, product information and order records
- Ensure orders move smoothly from request → production → delivery
- Build strong long-term client relationships through reliability and responsiveness
What Success Looks Like
- Nothing gets missed despite high volume
- Clients feel supported and prioritised
- Orders are accurate and delivered on time
- Problems are identified early and solved quickly
- Repeat business runs smoothly and efficiently
- You remain calm, organised and effective under pressure
The Person
- Highly organised with exceptional attention to detail
- Proactive and naturally driven to follow things through
- Comfortable managing multiple priorities simultaneously
- Calm under pressure and able to think clearly at pace
- Strong communicator with a practical mindset
- High energy with a strong sense of ownership
- Confident working across teams and pushing actions forward
- Naturally solution-oriented
Experience
- Experience in Account Management, Operations, Production, Merchandising or similar
- Fashion, hospitality or uniform industry experience preferred
- Strong systems and IT skills including Excel and order management systems
- Experience managing large volumes of moving information
- Understanding of luxury hospitality standards preferred
- Willingness to travel internationally when required
Package
£42,000 – £45,000 base salary
Commission linked to repeat business performance
Full-time, on-site role based in London
Final Note
This role suits someone who enjoys pace, responsibility and problem solving. You will be managing live client relationships across a global luxury business where accuracy, responsiveness and ownership matter every day.
Account Manager employer: Jalin Design
Contact Detail:
Jalin Design Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their projects and challenges, especially in the luxury hospitality sector. This will help us show that we’re not just another candidate, but someone who genuinely cares about their business.
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about managing multiple priorities and keeping things moving, think of examples from your past where you’ve successfully navigated challenges. We want to demonstrate that we can stay calm and organised under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at Jalin Design. Let’s make it happen!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your organisational skills, attention to detail, and any relevant experience in account management or the hospitality industry.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this fast-paced role. Share specific examples of how you've successfully managed client accounts or handled multiple priorities in the past.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your proactive approach to problem-solving. Share a story where you identified an issue early and took action to resolve it, demonstrating your ability to keep projects moving smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Jalin Design
✨Know Your Clients
Before the interview, research Jalin Design and their key clients in the hospitality sector. Understand their brand values and recent projects. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Prepare examples from your past experience where you've successfully managed multiple priorities or high volumes of information. Be ready to discuss how you maintained accuracy and attention to detail under pressure, as this is crucial for the Account Manager role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified issues early and resolved them efficiently. Highlight your proactive approach and ability to keep projects moving, as this aligns perfectly with what Jalin Design is looking for.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Since strong communication is key in this role, consider doing mock interviews with a friend or using video tools to refine your delivery and ensure you come across as calm and organised.