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- Tasks: Lead the optimisation of Zendesk, design workflows, and manage daily operations.
- Company: Jaja Finance, a forward-thinking finance company in Manchester.
- Benefits: Competitive salary and attractive benefits package.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer service processes with automation and AI.
- Qualifications: Over 2 years of Zendesk administration experience and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
Jaja Finance in Manchester is seeking a Zendesk Platform Specialist to lead the configuration and optimization of their Zendesk platform. This role involves managing day-to-day operations, designing workflows, and ensuring scalability of Zendesk tools, with frequent collaboration with various teams.
Candidates should have over 2 years of experience with Zendesk administration, strong analytical skills, and a knack for optimizing customer service processes. Competitive salary and attractive benefits are offered.
Zendesk Platform Lead – Automation & AI employer: Jaja Finance
Contact Detail:
Jaja Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zendesk Platform Lead – Automation & AI
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jaja Finance on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your Zendesk projects. We want to demonstrate how we've optimised customer service processes in the past.
✨Tip Number 3
Practice makes perfect! Get ready for the interview by rehearsing common questions related to Zendesk administration and automation. Let’s make sure we can confidently discuss our experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our relevant experience with Zendesk.
We think you need these skills to ace Zendesk Platform Lead – Automation & AI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Zendesk and any relevant automation or AI projects. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about optimising customer service processes and how your analytical skills can benefit Jaja Finance. Let us know what makes you the perfect fit!
Showcase Your Collaboration Skills: Since this role involves working with various teams, highlight any past experiences where you’ve successfully collaborated on projects. We love seeing candidates who can work well with others and drive results together!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Jaja Finance
✨Know Your Zendesk Inside Out
Make sure you’re well-versed in all aspects of the Zendesk platform. Brush up on your knowledge of configuration, automation, and AI features. Be ready to discuss specific examples of how you've optimised workflows in previous roles.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical prowess. Think of instances where you've used data to drive decisions or improve customer service processes. Being able to articulate these experiences will show that you can bring value to their team.
✨Collaboration is Key
Since this role involves working with various teams, be prepared to talk about your experience collaborating across departments. Share examples of how you’ve successfully worked with others to achieve common goals, especially in a tech environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their current challenges with Zendesk or how they envision the future of their customer service processes. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.