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- Tasks: Lead transformation projects to reshape customer operations and enhance service delivery.
- Company: Join Jaja Finance, a fast-growing FinTech on a mission to simplify credit for customers.
- Benefits: Enjoy hybrid working, competitive salary, private medical cover, and 25 days annual leave plus your birthday off.
- Why this job: Make a significant impact in a dynamic environment while fostering a culture of continuous improvement.
- Qualifications: Experience in leading transformation programmes in financial services and strong change management skills required.
- Other info: This role offers autonomy to shape your function and drive meaningful change.
The predicted salary is between 48000 - 84000 ÂŁ per year.
We’re on a mission to simplify credit—empowering customers to buy, borrow, and build with confidence. We believe in making things simple, challenging the status quo, and caring deeply about our people and customers.
As our Transformation Manager, you’ll play a leading role on Jaja’s Operations Transformation agenda—managing a portfolio of strategic change initiatives that will reshape how we serve customers and operate behind the scenes. Reporting to the Head of Ops Transformation, you’ll drive high-impact projects across multiple operational areas, from digital customer journeys to back-office automation. You’ll also champion transformation best practices, ensuring change is delivered smoothly and successfully—while creating a culture of continuous improvement and collaboration.
This is a brilliant opportunity to drive lasting impact in a fast-paced, digital-first business.
What You’ll Be Doing- Lead end-to-end delivery of complex transformation programmes—aligning change projects with Jaja’s strategic priorities.
- Manage the Operations Transformation portfolio—ensuring effective prioritisation, resourcing, and progress tracking.
- Build and embed transformation frameworks, methodologies, and governance across the business.
- Drive organisational change—including readiness planning, stakeholder engagement, and training to support smooth adoption.
- Deliver business-critical change programmes in collaboration with Technology, Product, Operations, HR and external partners.
- Develop KPIs and reporting dashboards to monitor success, measure benefits realisation, and continuously improve.
- Influence senior leaders and drive decision-making across multiple departments.
- Proven experience leading large-scale transformation or change programmes within financial services.
- Deep knowledge of consumer lending, credit cards, banking, or fintech operations.
- Track record of delivering complex change portfolios with measurable results.
- Skilled in change management methodologies (e.g. Prosci, PRINCE2, MSP) and portfolio management frameworks.
- Exceptional stakeholder management and communication skills—comfortable working at all levels.
- Strong analytical mindset with a passion for data-driven decision-making.
- Experience in digital transformation and technology-enabled change.
- Opportunity to make a big impact in a high-growth Fintech.
- Autonomy to shape and lead your own function.
- Hybrid working (2 days per week in Manchester office).
- Competitive salary, bonus and benefits.
- Private medical cover.
- 25 days annual leave + bank holidays + your birthday off.
If you’re ready to challenge everything, own it, and make simple happen—this is your chance to join a company where tech, data, and people come together to drive change. Apply today and be part of something exciting!
Transformation Manager employer: Jaja Finance
Contact Detail:
Jaja Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Manager
✨Tip Number 1
Familiarise yourself with Jaja Finance's mission and values. Understanding their approach to simplifying credit and empowering customers will help you align your experience and ideas with their goals during discussions.
✨Tip Number 2
Prepare specific examples of your past transformation projects, especially those in financial services. Be ready to discuss how you managed change, engaged stakeholders, and delivered measurable results, as these are key aspects of the role.
✨Tip Number 3
Network with current or former employees of Jaja Finance on platforms like LinkedIn. Gaining insights into the company culture and operational challenges can provide you with valuable context for your conversations during the interview process.
✨Tip Number 4
Stay updated on the latest trends in fintech and digital transformation. Being knowledgeable about industry developments will not only impress your interviewers but also demonstrate your passion for driving change in a fast-paced environment.
We think you need these skills to ace Transformation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transformation management, particularly within financial services. Use specific examples of past projects that align with Jaja Finance's mission to simplify credit.
Craft a Compelling Cover Letter: In your cover letter, express your passion for driving change and how your skills can contribute to Jaja's operations transformation agenda. Mention your familiarity with change management methodologies and your ability to influence stakeholders.
Showcase Your Achievements: Quantify your achievements in previous roles. For instance, mention the percentage of improvement in operational efficiency or customer satisfaction as a result of your transformation initiatives. This will demonstrate your impact clearly.
Prepare for Interviews: Anticipate questions related to your experience with digital transformation and stakeholder engagement. Be ready to discuss specific challenges you've faced in past projects and how you overcame them, showcasing your analytical mindset and problem-solving skills.
How to prepare for a job interview at Jaja Finance
✨Understand the Transformation Landscape
Familiarise yourself with the latest trends in transformation management, especially within the fintech sector. Be prepared to discuss how these trends can be applied to Jaja Finance's operations and customer service.
✨Showcase Your Change Management Skills
Highlight your experience with change management methodologies like Prosci or PRINCE2. Prepare examples of past projects where you successfully led transformation initiatives, focusing on measurable outcomes.
✨Engage with Stakeholders
Demonstrate your exceptional stakeholder management skills by discussing how you've engaged with various departments in previous roles. Be ready to explain how you would approach stakeholder engagement at Jaja Finance.
✨Prepare for Data-Driven Discussions
Since the role requires a strong analytical mindset, come equipped with examples of how you've used data to drive decision-making in past projects. Be ready to discuss KPIs and reporting methods that have worked for you.
