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- Tasks: Lead the optimisation of Zendesk, design workflows, and manage daily operations.
- Company: Jaja Finance, a forward-thinking finance company in Manchester.
- Benefits: Competitive salary and attractive benefits package.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer service processes with automation and AI.
- Qualifications: Over 2 years of Zendesk administration experience and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
Jaja Finance in Manchester is seeking a Zendesk Platform Specialist to lead the configuration and optimization of their Zendesk platform. This role involves managing day-to-day operations, designing workflows, and ensuring scalability of Zendesk tools, with frequent collaboration with various teams.
Candidates should have over 2 years of experience with Zendesk administration, strong analytical skills, and a knack for optimizing customer service processes. Competitive salary and attractive benefits are offered.
Zendesk Platform Lead – Automation & AI in Manchester employer: Jaja Finance
Contact Detail:
Jaja Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zendesk Platform Lead – Automation & AI in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jaja Finance on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio showcasing your past Zendesk projects. We can highlight how we’ve optimised workflows and improved customer service processes to impress the hiring team.
✨Tip Number 3
Ace the interview prep! Research common interview questions for Zendesk roles and practice our answers. Let’s make sure we can confidently discuss our experience and how we can lead their platform effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to match what Jaja Finance is looking for in a Zendesk Platform Lead.
We think you need these skills to ace Zendesk Platform Lead – Automation & AI in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Zendesk and any relevant automation or AI projects. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about optimising customer service processes and how your analytical skills can benefit Jaja Finance. Let us know what excites you about this role!
Showcase Your Collaboration Skills: Since this role involves working with various teams, make sure to mention any past experiences where you’ve successfully collaborated. We love seeing candidates who can work well with others to achieve common goals!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Jaja Finance
✨Know Your Zendesk Inside Out
Make sure you’re well-versed in all aspects of the Zendesk platform. Brush up on your knowledge of configuration, automation, and AI features. Be ready to discuss specific examples of how you've optimised workflows in previous roles.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing how you've used data to improve customer service processes. Bring along any metrics or case studies that highlight your successes in this area.
✨Collaboration is Key
Since this role involves working with various teams, be prepared to talk about your experience collaborating across departments. Share examples of how you’ve successfully worked with others to achieve common goals.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges with Zendesk or how they envision the future of their customer service strategy.