At a Glance
- Tasks: Lead and inspire a high-performing customer service team in a regulated FinTech environment.
- Company: Join Jaja Finance, a forward-thinking company in Manchester.
- Benefits: Enjoy a competitive salary, annual bonuses, and generous leave policies.
- Other info: Great opportunity for career growth in a dynamic financial services sector.
- Why this job: Make a real difference by delivering exceptional service under FCA standards.
- Qualifications: Experience in performance coaching and managing vulnerable interactions is essential.
The predicted salary is between 40000 - 50000 £ per year.
Jaja Finance in Manchester is seeking a Customer Service Team Lead responsible for leading and motivating a high-performing team in a regulated financial services environment. You will ensure the delivery of exceptional service in line with FCA standards under Consumer Duty.
The ideal candidate has extensive experience in performance coaching, managing vulnerable interactions, and is skilled in data analysis and stakeholder communication.
Benefits include a competitive salary, annual bonus potential, and generous leave policies.
Lead, Customer Service – Regulated FinTech in Manchester employer: Jaja Finance
Jaja Finance is an excellent employer that fosters a collaborative work culture, where data-driven innovation thrives. Employees benefit from competitive salaries, private medical cover, and generous annual leave, all while working in a dynamic environment that encourages professional growth and development. Located in a vibrant area, Jaja Finance offers unique opportunities to engage with both tech and business teams, making it an ideal place for those looking to make a meaningful impact in the finance sector.
