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- Tasks: Lead a team to investigate fraud and provide top-notch customer service.
- Company: A leading consumer finance company in Manchester with a mission to redefine the industry.
- Benefits: Flexible work options and a comprehensive benefits package.
- Why this job: Join a dynamic team making a real difference in consumer finance.
- Qualifications: 3+ years in fraud operations and 1 year in team leadership.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading consumer finance company in Manchester seeks a Fraud Operations Team Leader to lead a customer-facing operational team. The role requires someone with 3+ years of fraud operations experience and at least 1 year of team leadership. The ideal candidate will provide exceptional customer service while managing fraud investigations and team development. Join a company on a mission to redefine consumer finance with flexible work options and a comprehensive benefits package.
Fraud Operations Lead — Protect Customers, Drive Trust in Manchester employer: Jaja Finance
Contact Detail:
Jaja Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Operations Lead — Protect Customers, Drive Trust in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to fraud operations and team leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled challenging situations in the past, as this will demonstrate your ability to protect customers and drive trust.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to redefine consumer finance.
We think you need these skills to ace Fraud Operations Lead — Protect Customers, Drive Trust in Manchester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 3+ years of fraud operations experience in your application. We want to see how you've tackled challenges and led teams in the past, so don’t hold back!
Customer Service is Key: Since this role is all about protecting customers and driving trust, emphasise your commitment to exceptional customer service. Share examples of how you've gone above and beyond for customers in previous roles.
Team Leadership Matters: With at least a year of team leadership under your belt, let us know how you've developed your team members. We love seeing candidates who can inspire and motivate others, so share your leadership style!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to get your application and for you to stay updated on your status. Let’s make this happen together!
How to prepare for a job interview at Jaja Finance
✨Know Your Fraud Operations
Make sure you brush up on your fraud operations knowledge. Understand the latest trends and techniques in fraud prevention, as well as the specific challenges faced by consumer finance companies. This will show that you're not just experienced but also genuinely interested in the field.
✨Showcase Your Leadership Skills
Since the role requires team leadership, be ready to discuss your experience managing teams. Prepare examples of how you've developed team members, resolved conflicts, or improved team performance. Highlighting your ability to lead effectively will set you apart.
✨Customer Service is Key
As this role is customer-facing, emphasise your commitment to exceptional customer service. Share specific instances where you've gone above and beyond for customers, especially in challenging situations. This will demonstrate your alignment with the company's mission to protect customers and drive trust.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and their approach to fraud operations. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
