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- Tasks: Lead a team to combat fraud and enhance customer experience.
- Company: Top consumer finance company in Manchester with a focus on innovation.
- Benefits: Competitive salary, work-life balance, and comprehensive benefits package.
- Why this job: Make a real difference in customer service while leading a passionate team.
- Qualifications: 3+ years in fraud operations and strong leadership skills.
- Other info: Join a dynamic environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading consumer finance company in Manchester is seeking a Fraud Operations Team Leader to oversee a customer-facing team within their Fraud Operations function. The ideal candidate will have over 3 years of fraud operations experience, excellent leadership skills, and a passion for delivering exceptional customer service.
Responsibilities include:
- Managing team deliverables
- Supporting recruitment
- Collaborating with fraud strategy teams
Competitive salary, work-life balance opportunities, and comprehensive benefits are offered.
Fraud Operations Lead — Customer Experience & Risk in Manchester employer: Jaja Finance
Contact Detail:
Jaja Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Operations Lead — Customer Experience & Risk in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in fraud operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to fraud operations and customer experience. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or improved processes in your previous roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Fraud Operations Lead — Customer Experience & Risk in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fraud operations experience and leadership skills. We want to see how your background aligns with the role of Fraud Operations Lead, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Team Management Skills: Since this role involves overseeing a customer-facing team, make sure to highlight any relevant experience in managing teams. We’re looking for leaders who can inspire and support their colleagues, so share examples of your leadership style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Jaja Finance
✨Know Your Fraud Operations Inside Out
Make sure you brush up on your knowledge of fraud operations, especially in a customer-facing context. Be ready to discuss specific strategies you've implemented in the past and how they improved customer experience or reduced risk.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you successfully managed a team or resolved conflicts. This will demonstrate your capability to lead the Fraud Operations team effectively.
✨Understand the Company’s Values
Research the consumer finance company and understand their mission and values. Be prepared to explain how your personal values align with theirs, especially regarding customer service and risk management.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the company's approach to fraud strategy, or how success is measured in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
