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- Tasks: Lead customer support teams and drive operational excellence in a dynamic environment.
- Company: A leading consumer finance company based in Manchester.
- Benefits: Competitive salary, comprehensive benefits, and a supportive work culture.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Experience in financial services and proficiency in Zendesk and AWS required.
- Other info: Full-time role with in-office attendance and great career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A consumer finance company in Manchester is looking for a Customer Support Manager to lead telephony and messaging operations. The role involves overseeing service teams, driving operational excellence, and ensuring compliance with regulations.
The ideal candidate will have experience in financial services and be proficient in platforms like Zendesk and AWS. This is a full-time position requiring in-office attendance. Competitive salary and benefits are provided.
Customer Support & Operations Lead in Manchester employer: Jaja Finance
Contact Detail:
Jaja Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Operations Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector and let them know you're on the hunt for a Customer Support & Operations Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of compliance regulations and operational excellence. We want you to shine when discussing how your experience with platforms like Zendesk and AWS can elevate their customer support operations.
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past roles where you've successfully led teams or improved processes. This will help you stand out as the ideal candidate for overseeing service teams.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support & Operations Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services and any relevant platforms like Zendesk and AWS. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support & Operations Lead role. Share specific examples of how you've driven operational excellence in previous positions.
Showcase Your Leadership Skills: Since this role involves overseeing service teams, make sure to highlight your leadership experience. We love to see how you’ve motivated teams and improved performance in past roles, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Jaja Finance
✨Know Your Stuff
Make sure you brush up on your knowledge of consumer finance and the specific regulations that apply. Familiarise yourself with platforms like Zendesk and AWS, as being able to discuss your experience with these tools will show you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Customer Support & Operations Lead, you'll need to demonstrate your ability to lead teams effectively. Prepare examples from your past experiences where you've successfully managed a team, driven operational excellence, or improved service delivery.
✨Understand Their Culture
Research the company’s values and culture. Being able to articulate how your personal values align with theirs can set you apart. It shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to compliance in customer support or how they measure success in the role. It shows your interest and helps you gauge if the company is the right fit for you.
