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- Tasks: Handle customer inquiries and provide solutions to enhance their experience.
- Company: Join a growing business in the heart of Manchester.
- Benefits: Competitive salary, annual bonus, private medical cover, and 25 days leave.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Make a real impact while developing your customer service skills.
- Qualifications: Proven call-centre experience and exceptional communication skills required.
The predicted salary is between 29000 - 29000 £ per year.
Location: Manchester office (XYZ Building 2, Floor 1, Suite 5, Hardman Boulevard, M3 3AQ). Requires at least two days per week on-site.
Salary: £29,000.
Key Accountabilities
- Handling customer inquiries: efficiently manage incoming calls, resolve inquiries, and provide accurate information about our products and services.
- Supporting customers: identify solutions and explain alternative channels to enable customers to self‑serve.
- Resolving issues: address complaints and queries at first point of contact to ensure a positive customer experience.
- Providing technical support: offer troubleshooting assistance regarding our products or services.
- Customer relationship management: maintain and update customer records in the database.
- Effective communication: clearly and effectively communicate to understand needs and provide appropriate solutions.
- Collaboration: work with team members and other departments to escalate complex issues and improve service delivery.
- Continuous improvement: gather and share customer feedback to help improve products, services, and processes.
- Adhering to policies: follow company policies and regulatory guidelines to ensure compliance and maintain high quality standards.
Essential Skills and Experience
- Proven call‑centre experience in dynamic environments.
- Background in financial services.
- Exceptional verbal communication skills – empathetic, good listener, ability to handle calls with vulnerable customers.
- Adaptability: thrive in fast‑paced, ever‑changing environments.
- Organizational mastery: strong time‑management skills.
- Customer journey insight across the entire journey.
Benefits
- Chance to make a real impact in a growing business.
- Competitive salary.
- Pension contributions, including salary exchange facility.
- Annual bonus potential.
- Private medical cover.
- 25 days annual leave (FTE) plus UK bank holidays (up to 30 days).
- Birthday leave.
- Life insurance (4× coverage).
- Option to join company health insurance programme, provided by Vitality.
- Access to confidential employee assistance programme.
Customer Service Agent employer: Jaja Finance
Contact Detail:
Jaja Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help us tailor our responses and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us handle tricky questions like a pro during the interview.
✨Tip Number 3
Show off our communication skills! During the interview, be clear and concise when answering questions. Remember, we want to demonstrate our ability to connect with customers and resolve issues effectively.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, we should ask about the team dynamics and how they handle customer feedback. This shows our interest in continuous improvement and collaboration.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your call-centre experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since effective communication is key in this role, use clear and concise language in your application. We love a good story, so feel free to share examples of how you've successfully handled customer inquiries or resolved issues in the past.
Demonstrate Your Adaptability: We thrive in fast-paced environments, so let us know how you've adapted to changes in previous roles. Share specific instances where you’ve had to think on your feet or manage multiple tasks at once – it’ll show us you’re ready for the challenge!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Jaja Finance
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understanding their customer service philosophy and recent developments will help you tailor your responses and show genuine interest.
✨Practice Active Listening
During the interview, demonstrate your exceptional verbal communication skills by actively listening to the interviewer. This means nodding, summarising what they say, and asking clarifying questions to show you’re engaged and understand their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples from your previous call-centre experience where you successfully resolved customer issues. Highlight your ability to handle complaints at the first point of contact and how you turned a negative experience into a positive one.
✨Emphasise Team Collaboration
Since the role involves working with team members and other departments, be ready to discuss how you’ve collaborated in the past. Share specific instances where teamwork led to improved service delivery or customer satisfaction.