At a Glance
- Tasks: Support customers through financial challenges via voice, chat, and email.
- Company: Jaja Finance is revolutionising consumer finance with tech-driven solutions.
- Benefits: Enjoy flexible hybrid working, competitive salary, private medical cover, and 25+ days annual leave.
- Other info: Join a collaborative culture where your ideas shape the future of finance.
- Why this job: Make a real impact in a dynamic team focused on customer service and innovation.
- Qualifications: Experience in financial services and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Collections Support Agent
Hybrid
Manchester, United Kingdom
Collections, Operations
Full time – 2 days per week in office
£29,000 per annum
Jaja is a UK‑based consumer finance business that empowers customers to buy, borrow and build using smart technology, strong data, and clear design. We launched our digital credit card in 2018 and continue to grow, delivering new products and experiences while keeping complexity to a minimum. Our values guide how we work: Care Deeply, Adapt & Thrive, Challenge Everything, Go For It, Own It, Make It Simple. We are scaling rapidly and welcome talented professionals to contribute to our success.
What You’ll Be Doing
- Supporting customers across collections channels (chat, phone, email, and written) with empathy and understanding
- Listening actively and assessing situations to agree on sustainable, affordable solutions
- Tailoring approach to support vulnerable customers with sensitivity and care
- Sharing ideas to improve processes and adapting quickly to change
- Managing varied workloads and solving problems with confidence and creativity
- Keeping accurate records in line with company and regulatory standards
- Sharing customer feedback to help continuously improve
- Meeting quality and compliance standards while delivering outstanding service
- Collaborating with your team to meet goals and support one another
- Staying informed on products, services, and operational updates
- Working toward individual and team KPIs and SLAs
What You’ll Bring
- Experience in collections or customer service, ideally within credit cards or lending
- Understanding of financial services regulations related to collections
- Strong verbal and written communication skills
- Confidence working in a fast‑paced, evolving environment
- Familiarity with call centre technologies (diallers, customer portals, etc.)
- A proactive mindset – you enjoy solving problems and improving systems
What’s in it for you?
- Competitive salary
- Pension contributions, including salary exchange facility
- Annual bonus potential
- Private medical cover provided by Vitality (Optional benefit)
- 25 days annual leave (FTE) plus UK bank holidays (with an additional day added for each full calendar year worked, up to a maximum of 30 days)
- Birthday off each year as an additional day of holiday
- Four times life insurance cover
- Access to our confidential employee assistance programme
Collections Support Agent in Manchester employer: Jaja Finance
Jaja Finance is an excellent employer that fosters a collaborative work culture, where data-driven innovation thrives. Employees benefit from competitive salaries, private medical cover, and generous annual leave, all while working in a dynamic environment that encourages professional growth and development. Located in a vibrant area, Jaja Finance offers unique opportunities to engage with both tech and business teams, making it an ideal place for those looking to make a meaningful impact in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Support Agent in Manchester
✨Tip Number 1
Familiarise yourself with Jaja Finance's mission and values. Understanding their focus on empowering customers and delivering exceptional service will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Brush up on your knowledge of collections regulations and compliance. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to maintaining high standards in customer interactions.
✨Tip Number 3
Prepare for role-play scenarios that involve sensitive conversations about financial hardship. Practising how to navigate these discussions will help you feel more comfortable and show your potential employer that you're ready to handle challenging situations with empathy.
✨Tip Number 4
Research common call centre technologies and be ready to discuss your experience with them. Familiarity with tools like diallers and live chat systems will set you apart as a candidate who can hit the ground running in a fast-paced environment.
We think you need these skills to ace Collections Support Agent in Manchester
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Collections Support Agent. Familiarise yourself with Jaja Finance's mission and values, as this will help you tailor your application to align with their goals.
Highlight Relevant Experience:In your CV and cover letter, emphasise any experience you have in financial services, particularly in collections or customer service roles. Mention specific examples where you've successfully managed customer interactions or resolved financial issues.
Showcase Communication Skills:Since strong verbal and written communication skills are essential for this role, provide examples of how you've effectively communicated with customers in previous positions. This could include handling sensitive conversations or using various communication channels.
Tailor Your Application:Customise your CV and cover letter for the Collections Support Agent position. Use keywords from the job description, such as 'problem solver', 'proactive approach', and 'customer experience', to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Jaja Finance
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Jaja's company values: Care Deeply, Adapt & Thrive, Challenge Everything, Go for it! Own it, Make it Simple. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Customer Service Skills
As a Collections Support Agent, you'll be engaging with customers in sensitive situations. Prepare to share specific examples of how you've successfully handled difficult customer interactions in the past, demonstrating your strong verbal and written communication skills.
✨Demonstrate Problem-Solving Abilities
Highlight your proactive approach to challenges during the interview. Think of scenarios where you identified a problem and implemented a solution, especially in a fast-paced environment. This will show that you're ready to tackle the dynamic nature of the role.
✨Familiarise Yourself with Compliance Regulations
Since knowledge of collections regulations and compliance is essential for this role, brush up on relevant laws and guidelines. Being able to discuss these topics confidently will demonstrate your preparedness and understanding of the industry.
