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- Tasks: Lead a team to enhance operational efficiency and customer experience in fraud operations.
- Company: Top consumer finance company with a focus on people and impact.
- Benefits: Competitive salary, 25 days leave, and private medical cover.
- Why this job: Make a difference in fraud prevention while leading a passionate team.
- Qualifications: Over 3 years in fraud operations with strong leadership and customer service skills.
- Other info: Join a dynamic team in Manchester with great career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading consumer finance company is looking for a Fraud Operations Team Leader in Manchester to manage a team ensuring operational efficiency and exceptional customer experience.
Role involves supporting recruitment, overseeing key performance indicators, and collaborating on fraud trends.
Ideal candidates will have over 3 years experience in fraud operations with strong leadership skills and a passion for customer service.
Competitive salary, 25 days leave, and private medical cover are offered.
Hybrid Fraud Operations Lead — People & Impact in Manchester employer: JaJa Finance Ltd
Contact Detail:
JaJa Finance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Fraud Operations Lead — People & Impact in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in fraud operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common fraud trends and operational challenges. Show us you’re not just a candidate but a knowledgeable leader who can tackle real issues in the field.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve successfully managed a team or improved customer experience. Use the STAR method to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Hybrid Fraud Operations Lead — People & Impact in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fraud operations and leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Team Management Skills: Since this role involves leading a team, share examples of how you've successfully managed teams in the past. We love to see how you’ve motivated others and driven performance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JaJa Finance Ltd
✨Know Your Fraud Operations
Make sure you brush up on the latest trends and challenges in fraud operations. Being able to discuss specific cases or examples from your past experience will show that you’re not just knowledgeable but also passionate about the field.
✨Showcase Your Leadership Skills
Prepare to share examples of how you've successfully led a team in the past. Think about situations where you improved team performance or resolved conflicts, as this will demonstrate your capability to manage and inspire others.
✨Understand Customer Experience
Since the role emphasises exceptional customer service, be ready to discuss how you’ve enhanced customer experiences in previous roles. Highlight any strategies you implemented that resulted in positive feedback or improved satisfaction scores.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to fraud prevention and team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
