At a Glance
- Tasks: Handle fraud-related customer enquiries and investigate financial crime alerts.
- Company: Join Jaja, a forward-thinking consumer finance business redefining the industry.
- Benefits: Competitive salary, annual leave, private medical cover, and birthday off.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a growing business on a mission to simplify finance.
- Qualifications: Experience in call centres and fraud teams, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
About Jaja
Our Mission: Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future.
Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple.
Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.
We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.
Why Join Us?
This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever. We have a collaborative team structure fuelled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself!
This role requires at least two days per week on-site at our Manchester office (XYZ Building 2, Floor 1, Suite 5, Hardman Boulevard, M3 3AQ). Please only apply if you’re able to meet this requirement.
What’s the opportunity
The Fraud Service Agent is responsible for completing fraud operations tasks designed to ensure Jaja is compliant, and our customers and the business are protected from fraud risks and losses. The successful candidate will be comfortable engaging directly with customers, working independently and autonomously, but with oversight from the Fraud Team Lead.
You will work in a dynamic fast paced environment for a business that is shaking up the Consumer Finance industry. Working with a passionate set of colleagues who excel at delivery you will have a varied and interesting portfolio of activity that is not constrained by the status quo.
What you’ll be doing (including but not limited to the following)
- Handling fraud related customer enquiries via inbound and outbound phone calls as well as webchat and email interactions.
- Delivering an exceptional customer experience to individuals impacted by fraudulent activity.
- Investigating credit card fraud & financial crime application and transactional fraud alerts, which may involve interaction directly with the customer.
- Close collaboration with Fraud & Financial Crime Strategy Leads through the observation of latest trends - providing a crucial feedback loop to inform our fraud strategy.
Skills and Experience
- Proven Call Centre Experience: Demonstrated success in dynamic call centre environments.
- Fraud Expertise: At least 1 year experience working in a fraud team within the financial services sector.
- Exceptional verbal Communication Skills – Empathetic, a good listener, ability to handle calls with vulnerable customers.
- Adaptability: Thrives in fast-paced, ever-changing environments.
- Organizational Mastery: Strong organizational and time-management skills.
- Customer Journey Insight: Comprehensive experience across the entire customer journey.
You should apply if
- You care deeply about helping customers and supporting them in the event of fraud issues.
- You’ve been involved in a fraud or customer service function previously.
- You like working in a modern and comfortable office where everyone works together to achieve collective goals.
- Have strong literacy skills.
- What we’re doing at Jaja excites you!
What's in it for you?
- The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.
- Competitive salary.
- Pension contributions, including Salary Exchange facility.
- Annual bonus potential.
- Private medical cover provided by Vitality (optional benefit).
- 25 days annual leave (FTE) plus UK bank holidays (with an additional day added for each full calendar year worked, up to a maximum of 30 days).
- Your birthday off each year as an additional day's holiday.
- 4x life insurance cover.
- Access to our confidential Employee assistance programme.
Fraud Service Agent in Manchester employer: JaJa Finance Ltd
Jaja is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are encouraged to be themselves and make a real impact in the evolving consumer finance landscape. With a focus on employee growth, competitive salaries, and generous benefits including private medical cover and additional annual leave for longevity, Jaja provides a supportive environment for its team members to thrive in Manchester's dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Service Agent in Manchester
✨Tip Number 1
Get to know Jaja and its mission! Research the company values and think about how your experiences align with their goal of making finance simple. This will help you connect during interviews and show that you genuinely care about what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to demonstrate empathy and clarity. Role-play common scenarios with a friend or family member to build your confidence before the big day.
✨Tip Number 3
Show off your adaptability! Jaja thrives in a fast-paced environment, so be ready to share examples of how you've successfully navigated change in previous roles. Highlighting your ability to adapt will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our innovative team right from the start.
We think you need these skills to ace Fraud Service Agent in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making a difference in the consumer finance industry and helping customers navigate fraud issues.
Tailor Your Experience:Make sure to highlight your relevant experience in fraud or customer service. We love seeing how your background aligns with our mission at Jaja, so don’t hold back on showcasing your skills and achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and why you’d be a great fit for the Fraud Service Agent role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Jaja!
How to prepare for a job interview at JaJa Finance Ltd
✨Know Your Stuff
Before the interview, make sure you understand Jaja's mission and values. Familiarise yourself with their approach to consumer finance and how they aim to simplify the customer experience. This will show that you're genuinely interested in the company and its goals.
✨Show Empathy
As a Fraud Service Agent, you'll be dealing with customers who may be distressed. Practice your empathetic communication skills. Think about how you would want to be treated if you were in their shoes, and be ready to demonstrate this during your interview.
✨Prepare for Scenarios
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of examples from your past experiences where you've successfully handled fraud cases or challenging customer interactions. Be specific about your actions and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how Jaja measures success in the Fraud team, or what challenges they foresee in the future. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
