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- Tasks: Lead a team to combat fraud and enhance customer experience in finance.
- Company: Join Jaja, an innovative UK consumer finance business on a mission to simplify finance.
- Benefits: Competitive salary, flexible work, private medical cover, and 25 days annual leave.
- Why this job: Make a real impact in transforming the consumer finance industry with your leadership.
- Qualifications: 3+ years in fraud operations and at least 1 year in team leadership.
- Other info: Collaborative culture where you can be yourself and thrive.
The predicted salary is between 36000 - 60000 £ per year.
About Jaja
Our Mission: Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future.
Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple.
Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.
Why Join Us?
This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever. We have a collaborative team structure fuelled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself!
Purpose of the Role
To lead and manage a customer facing operational team within our Fraud Operations function, ensuring exceptional customer experience, operational efficiency, and compliance with regulatory requirements.
About You
We are looking for someone with fraud operations experience and knowledge, to manage a team of fraud investigators. We are looking for a candidate with the right attitude, ethos and knowledge to be successful and are happy to receive applications from team leaders who have experience at both managing people and fraud processes. The successful candidate will have a flair and passion for delivering exceptional customer service, providing high quality coaching, training and ongoing support to their team. We are looking for someone with a can-do attitude with the knowledge and initiative to support continued development of the Fraud Operations function. If you’re someone that loves to lead from the front, bring ideas to fruition and is an exceptional people person; we look forward to hearing from you!
Key Accountabilities
- Day to day support and prioritisation of team deliverables
- Track and influence core KPIs for an operational team
- Support recruitment and development of the team, including resource planning
- Work closely with the Fraud Operations Manager to ensure processes and SLAs are in line with regulation and dealt with adequately to levels of urgency
- Collaborate with fraud strategy teams, providing a feedback loop of emerging trends and patterns based on customer interactions
- Understand the quality of operational execution and plug any gaps through training and upskilling of team members
- Support investigations of complex fraud cases in instances where customer engagement is required
- Understand impact of fraud and financial crime processes on customer experience and drive overall satisfaction
- Championing fraud & financial crime awareness within the company and for our customers
- Managing people and HR related processes for your team
Expectations
- Leading by example and rolling up sleeves to get things done
- Embedding structure and setting the right foundations for the future
- Ability to prioritise workloads and manage time effectively
- Passionate about combatting fraud & financial crime, whilst creating a good experience for our customers
- Enable insights that allow us to simplify processes for our customers and differentiate Jaja from other products
Essential skills and Experience
- 3+ years experience working in a fraud operations role with at least 1 year of team leadership experience
- Understanding of credit card user journeys from onboarding to transaction authorisations and e-servicing, and links to fraud and financial crime
- Experience using industry standard telephony, messaging and case management systems
- Experience of managing people and people related processes
Desirable skills and experience
- Knowledgeable on regulations that apply to the credit card market
- Understanding of fraud and financial crime strategies
- Understanding of credit bureau data and industry standard fraud detection and investigation tools
What’s in it for you?
- The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever
- Competitive salary
- Opportunity for flexibility to support work-life balance
- Pension contributions
- Bonus potential
- Private medical cover
- 25 days annual leave (FTE) plus UK
Fraud Operations Team Leader in Manchester employer: JaJa Finance Ltd
Contact Detail:
JaJa Finance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Operations Team Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Jaja’s mission and values. Show us how your experience aligns with our goal of making finance simple and customer-friendly. Tailor your answers to reflect our ethos!
✨Tip Number 3
Practice your pitch! Be ready to explain your fraud operations experience and how you’ve led teams in the past. We want to hear about your successes and how you can bring that energy to Jaja.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our team at Jaja.
We think you need these skills to ace Fraud Operations Team Leader in Manchester
Some tips for your application 🫡
Show Your Passion for Fraud Operations: When writing your application, let us see your enthusiasm for fraud operations! Share specific experiences where you've tackled fraud challenges and how you’ve led teams to success. We love candidates who can demonstrate a genuine interest in making the customer experience better.
Tailor Your Application: Make sure to customise your application to reflect our mission and values. Highlight how your skills align with our goal of simplifying the consumer finance experience. This shows us that you understand what we’re about and are ready to contribute to our vision.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and experiences. We appreciate candidates who can communicate effectively, as this is key in our collaborative environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at JaJa Finance Ltd
✨Know Your Fraud Operations Inside Out
Make sure you brush up on your knowledge of fraud operations, especially in relation to credit card user journeys. Be ready to discuss specific strategies you've implemented in the past and how they improved customer experience.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of examples where you've successfully managed a team, provided coaching, or resolved conflicts. Highlight how you lead by example and foster a collaborative environment.
✨Understand Jaja's Mission and Values
Familiarise yourself with Jaja's mission to simplify consumer finance. Be prepared to discuss how your values align with theirs, particularly around customer care and innovation. This shows you're not just looking for a job, but a place where you can contribute meaningfully.
✨Prepare Questions That Matter
Have insightful questions ready that demonstrate your interest in the role and the company. Ask about their current challenges in fraud operations or how they envision the future of consumer finance. This shows you're engaged and thinking ahead.
