At a Glance
- Tasks: Support customers through calls, resolving inquiries and providing technical assistance.
- Company: Join Jaja, a forward-thinking UK consumer finance business on a mission to simplify finance.
- Benefits: Competitive salary, flexible work options, private medical cover, and generous annual leave.
- Other info: Collaborative culture with opportunities for personal growth and development.
- Why this job: Make a real impact in a dynamic team while redefining customer finance experiences.
- Qualifications: Experience in call centres, strong communication skills, and adaptability in fast-paced environments.
The predicted salary is between 24000 - 36000 € per year.
About Jaja
Our Mission: Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future.
Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple.
Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making. We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple. We will delight our customers – making the customer experience simpler, more enjoyable, more intelligent – treating customers fairly and giving them more control of their money.
Why Join Us?
This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever. We have a collaborative team structure fuelled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself!
This role requires at least two days per week on-site at our Manchester office (XYZ Building 2, Floor 1, Suite 5, Hardman Boulevard, M3 3AQ). Please only apply if you’re able to meet this requirement.
You will join a dynamic team of Customer Experience Agents, supporting customers over the telephone in our multi-channel contact centre. By fostering a culture of continuous learning and adaptability, we empower our agents to provide exceptional support, no matter the platform. If you’re passionate about delivering outstanding customer experiences and thrive in a dynamic environment, we want you on our team!
High levels of customer engagement are required so you will need excellent communication skills, making use of various methods of communication available to manage this throughout every interaction. In accordance with process, you will need to work to agreed SLA’s and work with your Team Manager to make recommendations to improve processes.
What’s the opportunity?
You will work in a dynamic, fast paced environment, working with a passionate set of colleagues who excel at delivery. You will have a varied and interesting role that is not constrained by the status quo.
Key Accountabilities
- Handling Customer Inquiries: Efficiently manage incoming calls resolving customer inquiries and provide accurate information about our products and services.
- Supporting Customers: Identify solutions and explain alternative channels to enable customers to self-serve.
- Resolving Issues: Quickly address customer problems, complaints, and queries at the first point of contact, ensuring a positive customer experience.
- Providing Technical Support: Offer technical support and troubleshooting assistance regarding our products or services.
- Customer Relationship Management: Maintain and update customer records in the database, ensuring accurate documentation of interactions.
- Effective Communication: Communicate clearly and effectively with customers to understand their needs and provide appropriate solutions.
- Collaboration: Work with team members and other departments to elevate complex issues and improve service delivery.
- Continuous Improvement: Gather and share customer feedback to help improve products, services, and processes.
- Adhering to Policies: Follow company policies and regulatory guidelines to ensure compliance and maintain high quality assurance and service standards.
Essential skills and Experience
- Proven Call Centre Experience: Demonstrated success in dynamic call centre environments.
- Financial Services Expertise: Solid background in the financial services sector.
- Exceptional verbal Communication Skills: Empathetic, a good listener, ability to handle calls with vulnerable customers.
- Adaptability: Thrives in fast-paced, ever-changing environments.
- Organizational Mastery: Strong organizational and time-management skills.
- Customer Journey Insight: Comprehensive experience across the entire customer journey.
What’s in it for you?
- The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.
- Competitive salary.
- Opportunity for flexibility to support work-life balance.
- Pension contributions.
- Bonus potential.
- Private medical cover.
- 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days).
- 4x life insurance cover.
- Employee assistance program.
Customer Service Agent in Manchester employer: JaJa Finance Ltd
At Jaja, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the heart of Manchester. Our dynamic work culture fosters continuous learning and adaptability, empowering our Customer Service Agents to make a real impact while enjoying competitive salaries, generous leave policies, and comprehensive benefits. Join us to be part of a passionate team dedicated to redefining the consumer finance experience and making a difference in our customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Manchester
✨Tip Number 1
Get to know Jaja and its mission! Research the company values and think about how your own experiences align with them. When you show that you care deeply about their goals, it’ll make a great impression during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with friends or family. The more comfortable you are, the better you'll handle those tricky calls.
✨Tip Number 3
Be ready to adapt! Jaja thrives on innovation, so think of examples from your past where you’ve had to be flexible and come up with creative solutions. This will show you can thrive in their dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making an impact in the consumer finance industry.
We think you need these skills to ace Customer Service Agent in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about delivering exceptional experiences and making things simple for our customers.
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences that align with the role. Highlight your call centre experience and any financial services expertise you have—this will help us see why you're a great fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your thoughts, as effective communication is key in this role. Remember, we appreciate simplicity just as much as our customers do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JaJa Finance Ltd
✨Know Jaja Inside Out
Before your interview, take the time to research Jaja's mission and values. Understand how they aim to simplify the consumer finance experience and be ready to discuss how you can contribute to that goal. This shows genuine interest and alignment with their vision.
✨Showcase Your Communication Skills
As a Customer Service Agent, excellent communication is key. Prepare examples of how you've effectively handled customer inquiries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to empathise and listen.
✨Demonstrate Adaptability
Jaja thrives in a fast-paced environment, so be ready to share experiences where you've successfully adapted to change. Discuss how you handle unexpected challenges and maintain a positive attitude, as this will resonate well with their dynamic culture.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for growth within Jaja. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
