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- Tasks: Support customers with disputes and chargebacks via phone, chat, and email.
- Company: Jaja is a forward-thinking UK consumer finance business redefining the industry since 2018.
- Benefits: Enjoy competitive salary, flexible part-time options, private medical cover, and generous leave policies.
- Why this job: Join a dynamic team making a real impact in consumer finance while fostering personal growth.
- Qualifications: Experience in call centres and financial services, with strong communication and organisational skills.
- Other info: Be part of a collaborative culture that values innovation and continuous learning.
The predicted salary is between 28800 - 43200 £ per year.
About Jaja
Our Mission: Empowering our customers to buy, borrow, and build—driven by tech, fueled by data, and built for the future.
Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple
Jaja is an innovative UK-based consumer finance business, launched in 2018 with a digital credit card, and with more solutions in development.
We aim to redefine the consumer finance experience, making it simple, fair, and empowering for our customers.
Why Join Us?
This is an opportunity to impact a growing business and transform the consumer finance industry.
We foster a collaborative environment with experienced industry professionals and tech-savvy innovators. Come as you are and be yourself!
About The Role:
You will join our Disputes and Chargeback team, supporting customers through multi-channel contact (phone, web chat, email) in managing disputes and chargebacks. Our teams are trained to deliver excellent customer service across platforms. We value continuous learning and adaptability, empowering agents to excel. Strong communication skills and the ability to meet SLAs are essential. You will also work with your Team Manager to suggest process improvements.
What’s the opportunity?
You will work in a dynamic, fast-paced environment within a business reshaping the consumer finance industry, alongside passionate colleagues committed to excellence.
Key Accountabilities:
- Handling customer dispute inquiries via calls, emails, and chats, ensuring full resolution and accurate information sharing.
- Resolving customer issues and complaints to ensure positive outcomes.
- Maintaining and updating customer records accurately.
- Communicating clearly to understand needs and set expectations.
- Collaborating across departments to escalate issues and improve services.
- Gathering and sharing feedback to enhance products and processes.
- Following policies, legal, and regulatory guidelines to ensure compliance and high standards.
Essential Skills and Experience:
- Proven call centre experience in a fast-paced environment.
- Experience with disputes and chargebacks, including investigations.
- Solid background in financial services.
- Outstanding verbal and written communication skills.
- Ability to adapt quickly to changing environments.
- Strong organizational and time-management skills.
What’s in it for you?
- Opportunity to make a significant impact in a growing, innovative company.
- Competitive salary and benefits.
- Potential for part-time work to suit personal commitments.
- Pension contributions, bonus potential, private medical cover.
- 25 days annual leave plus bank holidays, your birthday off, and additional leave based on tenure.
- Four times life insurance coverage.
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Disputes & Chargebacks Investigator employer: JaJa Finance Ltd
Contact Detail:
JaJa Finance Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disputes & Chargebacks Investigator
✨Tip Number 1
Familiarise yourself with the latest trends in consumer finance and chargeback processes. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills, especially in handling disputes. Role-play scenarios where you resolve customer issues can help you articulate your approach clearly and confidently when discussing your experience.
✨Tip Number 3
Network with professionals in the financial services sector, particularly those who have experience in disputes and chargebacks. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 4
Showcase your adaptability by preparing examples of how you've successfully navigated changes in previous roles. Jaja values adaptability, so highlighting your ability to thrive in dynamic environments will set you apart.
We think you need these skills to ace Disputes & Chargebacks Investigator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Disputes & Chargebacks Investigator position. Understand the key accountabilities and essential skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous call centre experience, particularly in handling disputes and chargebacks. Provide specific examples of how you've resolved customer issues and improved processes in past roles.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application reflects this. Use clear and concise language, and consider including a brief example of a successful customer interaction or resolution.
Align with Company Values: Jaja values adaptability, simplicity, and ownership. In your application, demonstrate how your personal values align with theirs. Share instances where you've embraced change, simplified processes, or taken ownership of a project or task.
How to prepare for a job interview at JaJa Finance Ltd
✨Showcase Your Communication Skills
As the role requires outstanding verbal and written communication skills, be prepared to demonstrate these during the interview. Practice articulating your thoughts clearly and concisely, and consider using examples from your past experiences where effective communication led to positive outcomes.
✨Familiarise Yourself with Disputes and Chargebacks
Since the position involves handling disputes and chargebacks, brush up on your knowledge of the processes involved. Be ready to discuss any relevant experience you have in this area, and think about how you can contribute to improving these processes at Jaja.
✨Emphasise Adaptability
Jaja values adaptability, so be prepared to share examples of how you've successfully navigated changes in a fast-paced environment. Highlight your ability to learn quickly and adjust to new challenges, as this will resonate well with their mission of continuous improvement.
✨Demonstrate a Customer-Centric Approach
The role focuses heavily on customer service, so it's crucial to convey your commitment to providing excellent support. Share specific instances where you've gone above and beyond for customers, and explain how you would handle difficult situations to ensure positive outcomes.