At a Glance
- Tasks: Support customers over the phone, resolving inquiries and providing technical assistance.
- Company: Dynamic financial services company based in Manchester with a mission to innovate consumer finance.
- Benefits: Competitive salary, annual bonus, private medical cover, and 25+ days of leave.
- Other info: Enjoy your birthday off and access to an employee assistance programme.
- Why this job: Join a team that values continuous learning and make a real impact in customer experience.
- Qualifications: Proven call centre experience and exceptional communication skills required.
The predicted salary is between 30000 - 40000 € per year.
This role requires being in our Manchester office 2 days a week, so please only apply if you're comfortably able to meet this requirement (XYZ Building 2, Floor 1, Suite 5, Hardman Boulevard, M3 3AQ). You will join a dynamic team of Customer Experience Agents, supporting customers over the telephone in our multi‑channel contact centre. By fostering a culture of continuous learning and adaptability, we empower our agents to provide exceptional support, no matter the platform. If you’re passionate about delivering outstanding customer experiences and thrive in a dynamic environment, we want you on our team!
High levels of customer engagement are required so you will need excellent communication skills, making use of various methods of communication available to manage this throughout every interaction. In accordance with process, you will need to work to agreed SLA’s and work with your Team Manager to make recommendations to improve processes.
Key Accountabilities- Handling Customer Inquiries: Efficiently manage incoming calls resolving customer inquiries and provide accurate information about our products and services.
- Supporting Customers: Identify solutions and explain alternative channels to enable customers to self‑serve.
- Resolving Issues: Quickly address customer problems, complaints, and queries at the first point of contact, ensuring a positive customer experience.
- Providing Technical Support: Offer technical support and troubleshooting assistance regarding our products or services.
- Customer Relationship Management: Maintain and update customer records in the database, ensuring accurate documentation of interactions.
- Effective Communication: Communicate clearly and effectively with customers to understand their needs and provide appropriate solutions.
- Collaboration: Work with team members and other departments to escalate complex issues and improve service delivery.
- Continuous Improvement: Gather and share customer feedback to help improve products, services and processes.
- Adhering to Policies: Follow company policies and regulatory guidelines to ensure compliance and maintain high quality assurance and service standards.
- Proven Call Centre Experience: Demonstrated success in dynamic call centre environments.
- Financial Services Expertise: Solid background in the financial services sector.
- Exceptional verbal Communication Skills: Empathetic, a good listener, ability to handle calls with vulnerable customers.
- Adaptability: Thrives in fast‑paced, ever‑changing environments.
- Organizational Mastery: Strong organizational and time‑management skills.
- Customer Journey Insight: Comprehensive experience across the entire customer journey.
- The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.
- Competitive salary.
- Pension contributions, including Salary Exchange facility.
- Annual bonus potential.
- Private medical cover.
- 25 days annual leave (FTE) plus UK bank holidays (with an additional day added for each full calendar year worked, up to a maximum of 30 days).
- Your birthday off each year as an additional day's leave.
- 4x life insurance cover.
- Option to join our company health insurance programme, provided by Vitality.
- Access to our confidential Employee assistance programme.
Customer Service Agent employer: JaJa Finance Ltd
Join a forward-thinking company in Manchester that prioritises employee growth and well-being. As a Customer Service Agent, you'll be part of a vibrant team dedicated to delivering exceptional customer experiences while enjoying a competitive salary, generous leave policies, and comprehensive benefits including private medical cover and an annual bonus. Our culture of continuous learning and adaptability ensures that you will thrive in a dynamic environment, making a meaningful impact in the consumer finance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team and ready to contribute to exceptional customer experiences.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about delivering outstanding experiences and that you thrive in dynamic environments.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in call centres or financial services. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:In your cover letter, communicate clearly and effectively. We appreciate straightforwardness, so get to the point while still showing off your personality. Remember, we’re looking for great communicators!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JaJa Finance Ltd
✨Know the Company and Role
Before your interview, take some time to research the company and understand the role of a Customer Experience Agent. Familiarise yourself with their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and empathetically. You might want to role-play common customer scenarios with a friend or family member to get comfortable with handling inquiries and resolving issues effectively.
✨Prepare for Situational Questions
Expect questions that assess how you handle specific situations, especially in a call centre environment. Think of examples from your past experiences where you successfully resolved customer complaints or provided technical support. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Adaptability
This role thrives on adaptability, so be ready to discuss how you've managed change in fast-paced environments. Share examples of how you've adjusted to new processes or technologies, and highlight your willingness to learn and grow within the company.
