At a Glance
- Tasks: Support customers through various financial situations with empathy and care.
- Company: Join Jaja, an innovative consumer finance business on a mission to simplify finance.
- Benefits: Competitive salary, flexible working, private medical cover, and generous annual leave.
- Other info: Hybrid role with a supportive team culture and excellent career growth opportunities.
- Why this job: Make a real impact in a growing company transforming the consumer finance industry.
- Qualifications: Experience in collections or customer service, strong communication skills, and a proactive mindset.
The predicted salary is between 24000 - 36000 £ per year.
Collections Support Agent
Hybrid
Manchester
Collections, Operations
Full Time - 2 days per week in office
£29,000
Who we are
Jaja is a UK‑based consumer finance business with a simple mission: to empower customers to buy, borrow and build using smart tech, strong data, and clear design. We launched our digital credit card in 2018 and we’re continuing to grow, with new products and experiences in the pipeline. Our goal is to strip out unnecessary complexity and give people more control over their money — or as we put it, Make Simple. Our values guide how we work: Care Deeply. Adapt & Thrive. Challenge Everything. Go For It. Own It. Make It Simple. We’re scaling quickly, and there’s a lot of exciting change happening across the business.
What You’ll Be Doing
- Supporting customers across collections channels (chat, phone, email, and written) with empathy and understanding.
- Listening actively and assessing customer situations to agree on sustainable, affordable solutions.
- Tailoring your approach to support vulnerable customers with sensitivity and care.
- Sharing ideas to improve our processes and adapting quickly to change.
- Managing varied workloads and solving problems with confidence and creativity.
- Keeping accurate records in line with company and regulatory standards.
- Sharing customer feedback to help us continuously improve.
- Meeting quality and compliance standards while delivering outstanding service.
- Collaborating with your team to meet goals and support one another.
- Staying informed on products, services, and operational updates.
- Working towards individual and team KPIs and SLAs.
What You’ll Bring
- Experience in collections or customer service, ideally within credit cards or lending.
- Understanding of financial services regulations related to collections.
- Strong verbal and written communication skills.
- Confidence working in a fast‑paced, evolving environment.
- Familiarity with call centre technologies (diallers, customer portals, etc.).
- A proactive mindset - you enjoy solving problems and making things better.
Why Join Us
This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.
We have a collaborative team structure fuelled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech‑savvy dreamers who pave way for the new stuff. Come as you are and be yourself!
Plan Your Commute
We're based at XYZ Building, Floor 2, Suite 5, Hardman Boulevard, Manchester, M3 3AQ, just a short walk from Deansgate (5 mins), Salford Central (8 mins), and Manchester Victoria (15 mins)
What’s in it for you
- The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever
- Competitive salary
- Pension contributions, including Salary Exchange facility
- Annual bonus potential
- Private medical cover provided by Vitality (Optional benefit)
- 25 days annual leave (FTE) plus UK bank holidays (with an additional day added for each full calendar year worked, up to a maximum of 30 days).
- Your birthday off each year as an additional day's holiday
- 4x life insurance cover
- Access to our confidential Employee assistance programme
Collections Support Agent in Manchester employer: JaJa Finance Ltd
At Jaja, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Collections Strategy Analyst in our London office, you'll have the opportunity to make a significant impact in a rapidly growing fintech environment, with access to competitive salaries, generous annual leave, and a commitment to employee development. Join us to thrive in a supportive atmosphere where your analytical skills will drive meaningful change in the consumer finance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Support Agent in Manchester
✨Tip Number 1
Get to know the company inside out! Research Jaja's mission and values, and think about how your experiences align with them. This will help you show genuine interest during interviews and make a lasting impression.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might share valuable insights that can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team at Jaja.
We think you need these skills to ace Collections Support Agent in Manchester
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to connect with customers on a personal level. We want to see how you can bring compassion and understanding to the role, especially when dealing with sensitive financial situations.
Tailor Your Experience:Whether you've worked in collections or customer service, tailor your experience to match what we're looking for. Use examples that showcase your problem-solving skills and adaptability in fast-paced environments, just like we do at StudySmarter.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at JaJa Finance Ltd
✨Understand the Role
Before your interview, take some time to really understand what a Collections Support Agent does. Familiarise yourself with the key responsibilities like supporting customers through various financial situations and tailoring your approach for vulnerable customers. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is all about communication, be prepared to demonstrate your verbal and written skills during the interview. Practice active listening and think of examples where you've successfully resolved customer issues in the past. This will highlight your ability to empathise and connect with customers, which is crucial for this position.
✨Embrace Change and Adaptability
The company values adaptability, so be ready to discuss how you've handled change in previous roles. Share specific examples of times when you had to adjust quickly to new processes or technologies. This will show that you can thrive in a fast-paced environment and are open to learning and growing.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the company and the role. For instance, you could ask about the training process or how the team collaborates to meet goals. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
