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- Tasks: Support customers post-sale, ensuring a smooth installation journey for solar technology.
- Company: Join Octopus Energy, a leader in the renewable energy revolution with a unique culture.
- Benefits: Enjoy a starting salary of £27,300, equity share options, and a dynamic work environment.
- Why this job: Be part of a mission-driven team that values your skills and offers growth opportunities.
- Qualifications: Strong organisational skills, exceptional communication, and a passion for customer experience are essential.
- Other info: We embrace diversity and encourage everyone to apply, regardless of meeting all qualifications.
The predicted salary is between 20000 - 30000 £ per year.
Help us make a big green dent in the universe. We are on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality. When you explain how solar works, you'll light 'em up. We are spearheading the transition through the installation of in-home technologies; from Smart Meters and EV Chargers to low carbon heating.
Our smart energy and low carbon heating solutions mean our customers can enjoy clean, green, and cosy homes. As a customer support specialist, you'll be responsible for supporting customers once the sale of Solar Panels or Air Source Heat Pumps has closed. All our customers are passionate and excited for their green energy technology, so it's your job to keep that excitement up.
We are looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us. Our people are our strongest asset, and the unique skills and perspectives people bring to the team are the driving force of our success.
What you'll do:
- Supporting the post-sales process by being the go-to person for your customers, generating handover documents, booking installations, and loads more.
- Collaborate with survey and installation teams and third-party suppliers to make the Solar and Air Source Heat Pump magic happen.
- Staying on top of all admin to ensure a smooth, enjoyable experience for our customers.
- Become an expert in our tech with real ownership in the navigation of the installation journey and all its excitement.
- Be a real advocate for the technology that we are excited to launch across the UK and beyond!
What you'll need:
- Strong organisational skills and the ability to manage your own time and workload effectively.
- A love of dynamic and active office environments, being able to adjust to change and keep up with a fast-moving business.
- Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation.
- A solution-focused approach and positive outlook.
- Empathy and understanding to help make the right decisions when it comes to customer experience.
- A love of taking on new tasks and challenges to develop and grow within your role.
Starting salary of £27,300 per year. Equity share options in Octopus Energy. Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. We want your hard work to be rewarded with perks you actually care about.
The next steps:
If successful in your eligibility questions, we'll invite you to complete our online blended assessment. This is made up of multiple-choice questions and three short video interview questions. You'll be scored fairly by a real person and if you stand out to us, we'll invite you to an online recruitment event where you can show us what you've got.
If this sounds like you then we'd love to hear from you. We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic.
Customer Service Specialist employer: Jaikoos.com
Contact Detail:
Jaikoos.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the renewable energy sector, especially solar technology and air source heat pumps. Understanding the products you'll be supporting will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate complex information in a simple way, ensuring customers feel excited and informed about their installations.
✨Tip Number 3
Showcase your organisational skills by creating a mock schedule for managing customer follow-ups and installation bookings. This will demonstrate your ability to handle multiple tasks efficiently, which is crucial for this role.
✨Tip Number 4
Research the company culture at StudySmarter and Octopus Energy. Understanding their values and mission will allow you to align your responses during the interview process, showing that you're genuinely passionate about contributing to their goals.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Your Communication Skills: Since exceptional communication is key for this role, ensure your CV and cover letter reflect your ability to engage positively with customers. Use examples from past experiences where you successfully resolved customer issues or enhanced their experience.
Highlight Organisational Skills: Demonstrate your strong organisational skills by providing specific examples of how you've managed your time and workload effectively in previous roles. This will show that you can handle the dynamic environment they describe.
Express Your Passion for Renewable Energy: Convey your enthusiasm for renewable energy and the company's mission in your application. Share any relevant experiences or personal motivations that align with their goal of driving the global renewable energy revolution.
How to prepare for a job interview at Jaikoos.com
✨Show Your Passion for Renewable Energy
Make sure to express your enthusiasm for renewable energy and the company's mission during the interview. Share any personal experiences or knowledge you have about solar technology or low carbon solutions to demonstrate your genuine interest.
✨Demonstrate Exceptional Communication Skills
As a Customer Service Specialist, communication is key. Prepare to showcase your ability to engage with customers positively. Practice answering common customer queries and think of examples where you've successfully resolved issues in the past.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Be ready to discuss how you manage your time and workload effectively. You could mention specific tools or methods you use to stay organised, especially in a fast-paced environment.
✨Emphasise Your Problem-Solving Approach
A solution-focused mindset is crucial for this position. Prepare to share examples of challenges you've faced in previous roles and how you approached solving them. This will show your potential employer that you're proactive and resourceful.
