IT Operations Specialist (12 month contract) in London

Location: London

Employment Type: Contract

Location Type: On-site

Department: Product IT

Who are we? Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. We like to work hard and move fast to do what’s best for our customers. Cohere is a team of researchers, engineers, designers, and more, who are passionate about their craft. Each person is one of the best in the world at what they do. We believe that a diverse range of perspectives is a requirement for building great products. Join us on our mission and shape the future!

Note: this role is an onsite role for our London office.

As an IT Operations Specialist, you will:

• Be the primary support point of contact for the UK Cohere office.
• Provide first response for all IT support requests for all Cohere employees globally during your shift.
• Identify, troubleshoot, and resolve hardware and software problems, and provide employee training on our tools and systems (Google Workspace, Slack, Notion etc.).
• Work in tandem with our People Ops team to help onboard and offboard employees seamlessly.
• Order and track laptop shipments globally, going to all new hires.
• Oversee our in-office networking and AV requirements, and continually work to improve and optimize our current setup.
• Assist with cycle counts, purchasing, and maintaining inventory of IT equipment for local and remote employees globally.
• Document and update IT procedures and SOPs as required.
• Provide 1st level support to the office's wifi networks (routers/switches, WAPs).
• Provide white glove service to c-suite level stakeholders.
• Provide A/V support for events (e.g. podcasts / conference calls with microphones and speakers).
• Navigate changing priorities.

You could be providing basic troubleshooting for laptops, monitoring our device fleet, helping with video conferencing issues (either in-office or remotely), or helping new hires set up their devices.

You may be a good fit if:

• You have strong Mac, Google Workspace, and Slack support experience.
• Strong Okta knowledge (preferably Okta Certified Professional/Administrator).
• Experience with scripting languages (e.g., Python, PowerShell).
• Knowledge of cybersecurity best practices and data protection regulations (e.g., GDPR).
• You’re a tinkerer and love working with all kinds of technology.
• You’re experienced with supporting Google Meet, Crestron, room schedulers, and have a solid understanding of networking concepts, internet tooling (wifi, routers, switches).
• You love hands‑on work and look forward to helping your teammates solve technical challenges.
• You’re organized, thoughtful, and eager to support and help train your customers.
• You’re a clear communicator, interested in creating processes to improve overall operational efficiency.

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

Full‑Time Employees at Cohere enjoy these Perks:

• An open and inclusive culture and work environment.
• Work closely with a team on the cutting edge of AI research.
• Weekly lunch stipend, in‑office lunches & snacks.
• Full health and dental benefits, including a separate budget to take care of your mental health.
• 100% Parental Leave top‑up for up to 6 months.
• Personal enrichment benefits towards arts and culture, fitness and well‑being, quality time, and workspace improvement.
• Remote‑flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co‑working stipend.
• 6 weeks of vacation (30 working days!).