Jaguar Brand Store Operations Manager in London

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking, you will work alongside strategically-minded problem-solvers supporting the transformation of our Jaguar brand. Jaguar is redefining modern luxury. Our new all electric era will set a fresh benchmark for elevated, immersive retail and our flagship Brand Store is where this vision comes to life. As Operations Manager, you will play a pivotal role in shaping an environment where every detail, every touchpoint, and every moment reflects the essence of Jaguar.

WHAT TO EXPECT

This role is all about flawless execution. You will bring operational precision, exceptional standards, and a true understanding of luxury environments. As the driving force behind day to day operations, you ensure our Brand Store runs seamlessly - from facilities and hospitality, to safety, compliance and the overall quality of the experience. Working closely with the Retail Sales Manager, you will align operational excellence with commercial performance, creating a setting where clients and colleagues feel supported, welcomed and inspired.

Responsibilities

• Leading the end to end operational delivery of the Jaguar Brand Store, ensuring every aspect meets modern luxury standards.
• Managing third party partners across Facilities Management and Food & Beverage, monitoring KPIs and contractual compliance.
• Overseeing health, safety and regulatory compliance, including audits, risk assessments, and maintenance of all operational records.
• Managing store procurement, inventory and sustainability initiatives, helping drive efficiency and environmental responsibility.
• Ensuring seamless guest flow management, including queue control and store capacity monitoring.
• Supporting colleague training, maintaining accurate compliance records and contributing to a motivated, high performing team culture.
• Partnering with Retail Sales Managers and wider teams to create a cohesive and elevated client experience.
• Supporting premium in store events, ensuring exceptional hospitality standards are consistently delivered.

Requirements / Qualifications

This role requires an exceptional operator - someone who understands luxury environments, thrives under pressure and brings discipline, warmth and precision to every aspect of the store. You will be people centred, solutions focused and deeply committed to maintaining a safe, refined and beautifully executed retail environment. With natural leadership presence, you build trust with partners, colleagues and clients through professionalism, attention to detail and operational mastery.

• Strong experience within luxury retail operations or high end hospitality, ideally at management level.
• Proven ability to manage third party service providers and monitor operational KPIs.
• A deep understanding of luxury guest experience and the operational standards required to deliver it.
• Experience managing high traffic environments and ensuring seamless client flow.
• Confidence overseeing health and safety compliance, audits and risk management processes.
• Experience supporting premium events and hospitality execution.
• Strong analytical skills, with the ability to use data to inform decisions and drive continuous improvement.

Applicants must have the right to work in the UK at the time of application as this role is not eligible for sponsorship.

Benefits

• Discounted car purchase (open to family members, too).
• A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available.
• A competitive pension.
• A JLR company performance-related bonus.
• An employee learning scheme providing funding for education, training and other activities which support the development of personal skills and promote lifelong learning.
• Access to open, employee-led support and social networks.
• Comprehensive Life Assurance and Income Protection policies.
• Flexible working.

Flexible working is offered for specific roles dependent on responsibilities. Please speak to the hiring team for details. Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage. We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.