Due to continued growth, we are looking for a customer-focused Parts Advisor to join our Aftersales team. This is an exciting opportunity to represent the iconic Jaguar and Land Rover brands, supporting our customers and technicians while helping to deliver the exceptional service standards expected of a premium retailer. As a Parts Advisor, you’ll play a key role in ensuring the right parts are available at the right time, contributing to a seamless customer experience and keeping our workshop operating efficiently.
- Assisting customers with parts and accessory enquiries
- Identifying, sourcing and supplying parts accurately and efficiently
- Supporting workshop technicians with parts requirements
- Managing stock levels and maintaining stock accuracy
- Handling telephone, face-to-face and online enquiries
- Promoting genuine Jaguar Land Rover parts and accessories
- Liaising with suppliers regarding orders, returns and warranty items
- Processing payments and completing administration accurately
- Working towards departmental targets and KPIs
- Delivering outstanding customer service at every stage of the customer journey
- Has excellent communication and customer service skills
- Is organised, accurate and has good attention to detail
- Enjoys working in a busy, fast-paced environment
- Has a positive and proactive approach
- Works well as part of a team
- Is confident using IT systems and learning new processes
- Has previous motor trade or parts experience (desirable but not essential)
Why Join Sinclair Group?
As a family-run business with over 80 years of success, we’re committed to supporting our people and helping them build rewarding careers. Our benefits include:
- 30 days annual leave including bank holidays, increasing with service
- Your birthday off
- Monthly bonus opportunities
- Contributory pension scheme
- Staff discounts on servicing and parts
- Free Annual MOT
- Employee Assistance Programme
- Cycle to Work Scheme
- Long Service Awards
- Sinclair Foundation financial support during ill-health
- Free on-site parking
- Ongoing training and career development opportunities
This is a fantastic opportunity to join a successful Jaguar Land Rover retailer and develop your career with one of the automotive industry's most renowned premium brands.
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Parts Advisor in Cardiff employer: Jaguar Land Rover
At JLR, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Coventry where innovation meets collaboration. As a Rotating Machines Tester/Fitter Technician, you'll not only contribute to the development of cutting-edge propulsion technologies but also enjoy a comprehensive benefits package, including competitive pay, generous parental leave, and opportunities for personal and professional growth. Join us to be part of a culture that values inclusivity and excellence, ensuring your career flourishes within an iconic organisation.
