Jaguar Land Rover Swansea is looking for a customer-focused and organised Parts Advisor to join our successful Aftersales team. Representing two of the world's most prestigious automotive brands, you'll play a key role in delivering the exceptional service standards our customers expect while supporting our workshop technicians with genuine Jaguar Land Rover parts and accessories. This is a fast-paced and rewarding position where no two days are the same. Whether you already have experience within a dealership parts department or come from a strong customer service background and are looking to develop a career in the motor industry, we'd love to hear from you. What you'll be doing
- Assisting retail and trade customers with parts and accessory enquiries
- Identifying, sourcing and supplying genuine Jaguar Land Rover parts accurately and efficiently
- Supporting workshop technicians by ensuring parts are available when required
- Handling telephone, email and face-to-face enquiries professionally
- Promoting parts, accessories and aftersales products to maximise sales opportunities
- Managing stock levels and assisting with stock control procedures
- Liaising with suppliers regarding orders, returns and warranty items
- Processing payments, invoices and parts documentation accurately
- Working towards departmental targets and key performance indicators
- Delivering an exceptional customer experience that reflects the premium Jaguar Land Rover brand
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- The ability to work efficiently in a busy environment
- A positive and team-oriented approach
- Good IT skills and the ability to learn new systems quickly
- Previous automotive or parts experience would be advantageous
- Knowledge of Jaguar Land Rover products or the premium automotive sector would be beneficial
- A passion for delivering outstanding customer service
Why Join Sinclair Group?
As a family-owned business with over 80 years of success, we are committed to developing our people and helping them build rewarding careers. Our benefits include:
- 30 days annual leave including bank holidays, increasing with service
- Your birthday off
- Monthly bonus opportunities
- Contributory pension scheme
- Staff discounts on vehicle servicing and parts
- Free Annual MOT
- Employee Assistance Programme with 24/7 support
- Cycle to Work Scheme
- Long Service Awards
- Sinclair Foundation financial support during ill-health
- Free on-site parking
- Ongoing manufacturer training and development
- Clear career progression opportunities within Sinclair Group
Why Jaguar Land Rover?
Working with Jaguar Land Rover means being part of a globally recognised luxury automotive brand known for innovation, performance and exceptional customer experiences. You'll join a passionate team committed to delivering excellence and helping customers get the very best from their vehicles.
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Jaguar Land Rover Parts Advisor in Cardiff employer: Jaguar Land Rover
At JLR, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Coventry where innovation meets collaboration. As a Rotating Machines Tester/Fitter Technician, you'll not only contribute to the development of cutting-edge propulsion technologies but also enjoy a comprehensive benefits package, including competitive pay, generous parental leave, and opportunities for personal and professional growth. Join us to be part of a culture that values inclusivity and excellence, ensuring your career flourishes within an iconic organisation.
