Head Of Workplace Operations, Non-Manufacturing Sites in Stratford-upon-Avon

Head of Workplace Operations, Non-Manufacturing Sites
POSTING END DATE:
30/01/2026
LOCATION:
Gaydon, Warwickshire (UK) with significant travel across JLR sites
SALARY:
Competitive
At JLR, we\’re on a continual journey to reimagine the future of modern luxury, and we want you to be part of it.
Through our exquisite and timeless house of brands – Range Rover, Defender, Discovery and Jaguar – we\’re defining a new approach to sustainability and providing exceptional experiences.
As a leader here, you have the opportunity to influence the way we think, providing your unique insight and vision for a better future.
It\’s time to become a proud creator.
WHAT TO EXPECT
The role of Head of Workplace Operations, Non-Manufacturing Sites will focus on ensuring compliant and sustainable employee experience across the UK non-production Property Estate and provide a Strategic Framework for operating overseas facilities.
The role is responsible for overseeing the operation, maintenance, and management of JLR\’s non-production estate physical real estate assets, including buildings, infrastructure and equipment.
The primary goal is to ensure that facilities are safe, compliant, efficient and fit for purpose, with services enhancing the employee experience, whilst supporting JLR\’s strategic goals.
THE ROLE
Key Responsibilities
Operational Excellence; ensure all facilities, building systems and services are running smoothly and efficiently to support JLR\’s operations
Health & Safety Compliance; maintain compliance with legal, health, safety and environmental regulations to ensure a safe workplace for employees and visitors, including regular audits and risk assessments
Management of Vendors and Outsourced Providers; manage relationships and monitor performance through KPIs and regular reviews, with external service providers and ensure they meet contractual obligations and deliver value
Strategic Planning; align workplace operations strategy and technology integration (e.g. integration of SMART building technologies) with the long-term business needs, including technology integration and future growth
Budget Management; oversee and manage the workplace operations budget, identifying cost saving opportunities whilst maintaining and improving service standards
Develop and lead emergency planning and ensure that buildings are equipped for natural disasters and other contingencies, including testing
Undertake any other work as directed by your line manager in connection with the job as may be requested from time to time
Key Performance Indicators
Response time for repairs
Planned vs Unplanned Maintenance
Vendor performance and cost efficiency
Meet Compliance with Statutory Regulations
Service level agreement on cleaning and catering, to ensure meeting defined quality standards
Service Request completion rate
Ensure responsibilities for all sites are clearly documented and aligned to strategic framework
Key Interactions
People Chapter
Business Protection
Purchasing
Finance Business Partner
Health and Safety
Sustainability Chapter
WHAT YOU\’LL NEED
Essential Knowledge, Skills and Experience
BS/BA degree in a relevant subject (or equivalent work experience) required
Significant experience of delivering a seamless integration of remote and in person Facilities Management through strategic planning
Experience of the development and implementation of supplier strategy to drive value for money and employee experience
Experience in the implementation of CAFM (Computer Aided Facilities Management) systems across multi-site complex portfolios
Deep understanding of building systems (HVAC, electrical, plumbing), maintenance, safety and environmental regulations and energy management
In-depth knowledge of workplace safety regulations and the ability to implement compliant processes
Demonstrable knowledge of risk and incident management across a complex multi-use portfolio including contingency planning
Demonstrated ability to lead corporate wide, global initiatives
Excellent project management skills with the ability to build strong cross-functional relationships, gain consensus among various teams, and effectively drive initiatives to completion
Budgeting and Financial Acumen; competence in managing budgets for workplace operations
Demonstrable experience of vendor management and managing large, outsourced contracts, driving continuous improvement and efficiencies alongside improving employee satisfaction
Extensive experience in leadership and managing teams and influencing senior level leaders and cross functional stakeholders
Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result
Leadership and Team Management; strong ability and experience of leading cross-functional and geographically dispersed teams, delegate tasks and inspire collaboration
Demonstrable experience of leading and embedding organisation and operational change within a Facilities Management environment, ensuring minimal disruption to service delivery and effective engagement with stakeholders
Strong interpersonal, influencing and communication skills, including ability to lead teams and build cross functional relationships and communicate effectively at all levels
Strategic Thinking; capability to align workplace experience initiatives with broader organisational goals and culture
Customer centric mindset; treating employees as internal customers, ensuring their workplace is personalised and positive and with a focus on continuous improvement of the workplace experience
Excellent presentation skills
Previous experience and background of delivering workplace experience and operations accompanied with a proven track record of successful delivery of an employee proposition in a physical environment
Desirable Knowledge, Skills and Experience
Experience in facilities management across multiple locations including internationally, with an understanding of compliance regulations
Finance Management; responsible for reactive and proactive budget maintenance budget
Data Analysis; proficiency in using data to support effective and efficient management (for example CAFM system)
Risk management; expertise in identifying, evaluating, and mitigating risk related to workplace operations/facilities management, such as business continuity planning or disaster recovery strategies
Adaptability; ability to respond quickly to changing needs, whether due to growth, remote working trends, or evolving employee expectations
Cultural sensitivity and Inclusion; promoting diversity, equity and inclusion in all workplace initiatives
Personal Profile
Demonstrates our Creators\’ Code behaviours of Customer Love, Unity, Integrity, Growth and Impact
An individual with a customer first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable
Someone who supports team unity, who actively develops and empowers other team members
Someone with integrity & empathy who holds the customer experience above all else, even when it is challenged
Someone who embraces a growth mindset; resilient and enthusiastic who responds constructively to new ideas and inputs
Someone who understands their impact, who can work independently, is motivated by results, demonstrates tenacity, drive and perseverance with the ability to deliver solutions in a complex, highly demanding environment
An individual, who is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment
An individual with the capability to combine a short term, pragmatic focus with medium term planning
A resilient and enthusiastic who responds constructively to new ideas and inputs
A good communicator with the ability to communicate complex ideas
An effective team player, actively develops and supports team members
An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style
Someone who understands what our customers love; they are passionate about all things workplace
Creating Modern Luxury requires a modern approach to work.
At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees flexibility around how, when and where they work.
Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.
We work hard to nurture a culture that is inclusive and welcoming to all.
We understand candidates may require reasonable adjustments during the recruitment process.
Please discuss these with your recruiter so we can accommodate your needs.
JLR is committed to equal opportunity for all.
Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest.
We strongly advise you to submit your application as early as possible.
#WEAREJLR
At JLR we are passionate about our people.
They are at the heart of our business.
We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.
Find out what to expect at each stage of the process along with some hints and tips.
Find out more about working here in our JLR Life Blog:
We look after our employees by offering a host of benefits and investing in their talent through award-winning training
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