Strategy & Business Development Lead - Aftermarket Products

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REQ ID: 129054
JOB TITLE: Strategy & Business Development Lead – Aftermarket Products
SALARY: £48,000 -£58,000

POSTING START DATE: 07/07/2025
POSTING END DATE: 21/07/2025
LOCATION: Coventry

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic house of brands – Range Rover, Defender, Discovery, and Jaguar – and our heritage-rich JLR Classic range. Becoming a proud creator of the exceptional starts here.

JLR’s Global Customer Service division as a Strategy & Business Development Lead – Aftermarket Products, where you’ll take ownership of high-impact programmes across tyres, oil, and vehicle care products. Sitting within the Service Market Development team, this role is central to delivering global strategies that drive revenue, increase service retention, and enhance the customer experience. From managing key supplier relationships to launching new product categories, you’ll lead cross-functional teams and global initiatives that shape the future of JLR’s aftermarket offering.

WHAT TO EXPECT

Lead global programmes that deliver commercial growth and customer value across key consumable categories.

• Develop and implement a global tyre strategy to drive revenue, margin, and service retention
• Manage the global aftermarket oil programme, including supplier relationships, marketing plans, and performance tracking
• Lead the annual Winter Wheels programme, coordinating cross-functional teams to ensure timely and profitable delivery
• Identify and launch new consumable product categories, such as vehicle care and protection solutions
• Oversee sales performance reporting and ensure information availability for product launches and market readiness
• Act as the key commercial contact for suppliers, ensuring alignment on supply chain, marketing, and growth initiatives

WHAT YOU’LL NEED

Bring your leadership, commercial insight, and programme management skills to deliver results in a fast-paced, global environment.

• Strong programme leadership experience, with the ability to manage multiple cross-functional initiatives
• Technical knowledge or experience in tyres and/or oil, with the ability to interface effectively with engineers and suppliers
• Proven supplier relationship and negotiation skills, with a focus on commercial outcomes
• Excellent project management capabilities, with a track record of delivering to time and budget
• Strong commercial acumen and understanding of key levers to drive performance
• Proficiency in Excel and data analysis to support decision-making and performance tracking

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you\’re interested in where it could take you – we still encourage you to apply. We believe in people\’s ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.

#WEAREJLR

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.

Find out what to expect at each stage of the process along with some hints and tips.

Find out more about working here in our JLR Life Blog:

We look after our employees by offering a host of benefits and investing in their talent through award-winning training.

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