At a Glance
- Tasks: Deliver a welcoming reception service and manage access control for employees and visitors.
- Company: Join JLR, a leader in modern luxury and innovation.
- Benefits: Enjoy discounts, generous parental leave, bonuses, and funding for personal development.
- Other info: Flexible working across multiple sites with opportunities for career growth.
- Why this job: Be at the heart of JLR's success and make a real impact on customer experience.
- Qualifications: Experience in customer service and access control, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
In this role, you're part of the driving force behind JLR’s success. Helping steer operational excellence across our corporate teams, from governance to talent – you’ll be at the epicentre of the business. Your contributions will transform our iconic brands and shape the future of modern luxury.
The Reception & Access Control Controller plays a key role in delivering JLR’s Modern Luxury experience by providing a seamless, welcoming service to Employees, Visitors, Customers and Partners across selected UK Manufacturing and Non‑Manufacturing sites. As part of CS&BP, you’ll carry out defined reception and access‑control duties while maintaining an added‑value approach in everything you do. Based at Whitley, you’ll be fully mobile and flexible, supporting all Midland‑based JLR sites as required. Day‑to‑day flexibility is essential to meet operational needs, as working hours vary across locations to ensure full coverage of Reception and Access Control services.
What to expect
- Deliver a professional reception service by greeting employees, visitors and customers fairly and briefing them on site rules and safety.
- Manage visitor processes including bookings, ID checks, badge issuing, vehicle passes and accurate database maintenance.
- Oversee onboarding and off‑boarding by issuing, programming, reviewing and deactivating ID cards in line with Access Control policy.
- Handle switchboard calls and maintain a clean, safe and compliant reception environment while adapting to changing business needs.
- Act as Fire Marshal for reception zones, supporting evacuations and serving as the first point of contact during emergencies.
- Run access control reports, maintain documentation aligned to the JLR Way and uphold strict security and data‑control standards.
- Collaborate with site stakeholders as part of the Reception & Access Control team to ensure consistent service delivery.
What you’ll need
- Demonstrate extensive access‑control expertise across security protocols, data protection and safeguarding organisational assets.
- Bring strong customer‑service and hospitality experience with proven conflict‑resolution capability.
- Communicate confidently with excellent verbal and written skills, plus switchboard and telephony experience.
- Collaborate effectively as a highly engaged team player who builds positive working relationships.
- Apply strong administrative and IT skills including MS Office 365, filing, data handling and office systems.
- Solve problems independently with adaptability, time‑management, resilience and full ownership of tasks.
- Show a proven track record in access control, reception and customer‑service roles, supported by a valid UK driving licence and personal transport.
Applicants must have the right to work in the UK at the time of application, as this role is not eligible for Skilled Worker visa sponsorship.
Benefits
- Discounted car purchase (open to family members, too).
- A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available.
- A JLR company performance‑related bonus.
- An employee learning scheme providing funding for education, training and other activities which support the development of personal skills and promote lifelong learning.
- Access to open, employee‑led support and social networks.
- Comprehensive Life Assurance and Income Protection policies.
JLR is committed to equal opportunity for all.
