At a Glance
- Tasks: Lead the global growth strategy for Parts, Accessories, and Services in a dynamic automotive environment.
- Company: Join JLR, a leader in automotive innovation and customer experience.
- Benefits: Competitive salary, travel opportunities, and a chance to shape the future of customer offerings.
- Other info: Be part of an executive team fostering innovation and accountability.
- Why this job: Make a real impact on customer experience and drive commercial success in a transformative role.
- Qualifications: Proven leadership in automotive or luxury retail with strong P&L management skills.
The predicted salary is between 60000 - 80000 £ per year.
Our Parts, Accessories & Services Growth Director will define and drive the commercial evolution of our global Aftermarket & Services business at a pivotal time of transformation for JLR. Reporting directly to the Chief Customer Experience Officer, this role offers the opportunity to drive a cohesive global growth strategy across Parts, Accessories, and Services, placing the customer firmly at the centre of our proposition.
The Role – Key Responsibilities
- Own full P&L accountability for the global Aftermarket & Services business, driving revenue growth, EBIT performance, and overall commercial success.
- Define and deliver the global growth strategy for Parts & Accessories, including revenue models, market expansion opportunities, sales and distribution channels, and pricing and margin optimisation.
- Lead cross‑functional alignment to deliver a cohesive global proposition, working with Brand teams to integrate accessory plans, volumes and take rates into a unified strategy, identifying gaps and opportunities to achieve targets.
- Shape the future customer offering and delivery model, partnering across functions to define the optimal approach for Accessories and Services that drives commercial outcomes.
- Own the integrated planning cycle for Aftermarket & Services, aligning closely with Services strategies and ensuring a joined‑up, end‑to‑end approach.
- Drive innovation in customer‑centric products and propositions, including bundled offerings, to enhance loyalty, lifetime value and penetration across the global car parc.
- Lead financial planning and performance management, including forecasting, budgeting, reporting, and scaling the business effectively during periods of growth.
- Leverage market, customer and performance analytics to inform decision‑making and continuously optimise strategy and execution.
- Develop and execute mid‑ to long‑term (3–5 year) growth and organisational strategies, including capability and talent planning across Aftermarket & Services.
- Partner with Engineering and Supply Chain to ensure feasibility, readiness and on‑time delivery of products and propositions.
- Align global and regional execution, working with Regional Growth Leads to tailor strategies to market dynamics while building capability and ensuring consistent delivery.
- Act as a key member of the executive leadership team, leading and inspiring high‑performing teams while fostering a culture of accountability, innovation and continuous improvement.
Key Performance Indicators
- CPR, CPP, CPA revenue growth year on year
- EBIT growth
- AOV growth
- New Parts & Accessories product marketing idea development and delivery
- CLTV Retention rate improvement
Key Interactions
- Wider Customer Experience teams
- Regions and Markets
- House of Brands
- Industrial Operations
- Supply Chain
- Finance
What You’ll Need – Essential Knowledge, Skills and Experience
- Proven track record in commercial leadership roles within automotive and/or luxury retail sectors.
- Strong understanding of Aftermarket & Services business models, pricing strategies and supply chain dynamics.
- Experience in P&L ownership and delivering EBIT growth.
- Demonstrated ability to lead cross‑functional teams and manage complex stakeholder relationships.
- Strategic thinker with an entrepreneurial mindset and strong execution capability.
- Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result.
- Strong interpersonal and communication skills, including the ability to manage, lead and support team members and communicate effectively at all levels.
Personal Profile
- An individual who understands what customers love and is passionate about all things that impact the customer experience.
- An individual who supports team unity and actively develops and empowers other team members.
- An individual with integrity and empathy who holds the customer experience above all else, even when challenged.
- An individual who embraces a growth mindset; resilient and enthusiastic, responding constructively to new ideas and inputs.
- An individual who can work independently, is motivated by results, demonstrates tenacity, drive and perseverance in a complex, highly demanding environment.
- An individual with the capability to combine a short‑term, pragmatic focus with medium‑term planning.
- An individual who can challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
JLR is committed to equal opportunity for all.
Parts, Accessories and Services Growth Director employer: Jaguar & Land Rove
At JLR, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in Gaydon, Warwickshire, our team enjoys competitive salaries, comprehensive benefits, and ample opportunities for professional growth within the automotive industry. As a leader in customer experience, we empower our employees to drive meaningful change and contribute to our global strategy, all while enjoying a supportive environment that values integrity and teamwork.
