Jaguar Brand Store Retail Sales Manager in London

In a commercial role at JLR, you can reimagine the future of modern luxury. In teams focused on extraordinary customer experience, sustainability and forward-thinking. You’ll work alongside strategically-minded problem-solvers supporting the transformation of our iconic Jaguar brand, becoming a proud creator of the exceptional starts here.

Jaguar is reimagining what modern luxury means. As we transform into an all electric luxury brand, our Brand Store will set a new global benchmark - immersive, refined, and unmistakably Jaguar. This is a rare opportunity to lead from the front in a wholly owned Jaguar retail environment, shaping an elevated client experience and building long term brand advocacy.

What to expect

This role is about precision, presence and performance. As Brand Store Retail Sales Manager, you will lead a high calibre team to deliver a seamless, world class client journey - where every interaction reflects the values of a modern luxury brand.

• You’ll take full ownership of day to day retail performance while playing a pivotal role in shaping how Jaguar shows up in the market, building meaningful relationships with clients and inspiring your team to deliver beyond expectation.
• Leading, inspiring and developing a team of Client Relationship Executives to deliver exceptional luxury service.
• Driving commercial performance through robust sales strategy, pipeline management and consistent achievement of sales targets.
• Owning the end to end client journey, ensuring every detail meets Jaguar Brand Store standards.
• Using CRM, live data and reporting tools to actively manage conversion, client sentiment and commercial opportunities.
• Managing stock, vehicle valuations and financial approvals in partnership with wider JLR teams.
• Acting as the senior escalation point for complex client matters, ensuring swift and considered resolution.
• Collaborating with marketing and activation teams to deliver premium events, experiences and local brand activations.

What you’ll need

This role calls for a confident leader with a deep understanding of luxury retail environments - someone who knows how to balance commercial rigour with experiential excellence. You’ll be people centred, detail driven and digitally fluent, with an instinctive appreciation for the expectations of discerning luxury clients. You lead by example, set high standards, and build teams that are engaged, motivated and proud to represent the brand.

• Proven leadership experience within luxury retail, ideally in automotive, fashion, hospitality or high end lifestyle brands.
• A strong track record of leading commercially successful retail environments with full P&L responsibility.
• Demonstrable experience managing and developing teams in a premium or luxury setting.
• A deep understanding of client experience, service excellence and relationship led selling.
• Confidence using CRM systems, performance dashboards and data insights to drive results.
• Experience working with High Net Worth clients and delivering highly personalised service.
• High personal standards, attention to detail and a passion for delivering best in class luxury experiences.

Applicants must have the right to work in the UK at the time of application as this role is not eligible for sponsorship.

Benefits

This role is rewarding in more ways than one. On top of our core offering, you’ll do extraordinary work with amazing people. In addition, you can expect a wide range of benefits:

• Discounted car purchase (open to family members, too).
• A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available.
• A JLR company performance-related bonus.
• An employee learning scheme providing funding for; education, training and other activities which support the development of personal skills and promote lifelong learning.
• Access to open, employee-led support and social networks.
• Comprehensive Life Assurance and Income Protection policies.
• Flexible working is offered for specific roles dependant on responsibilities.

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs. Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you’re interested in where it could take you – we still encourage you to apply. We believe in people’s ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.