At a Glance
- Tasks: Lead network operations and supplier governance for a global enterprise.
- Company: Join JLR, a leader in innovation and digital technology.
- Benefits: Enjoy competitive salary, flexible working, and generous parental leave policies.
- Other info: Be part of an exciting transformation and growth period at JLR.
- Why this job: Make a real impact on service quality and stability in a dynamic environment.
- Qualifications: Experience in network operations and supplier management is essential.
The predicted salary is between 75000 - 90000 £ per year.
JLR’s Information and Digital Technology team is a place where you can unleash your technical ability. Whether expertly supporting applications, managing digital products, architecting solutions, or securing our platforms, you’ll work alongside other tech experts to shape our digital landscape and provide a stable platform for our operations. Stay at the forefront of innovation, and use cutting‑edge technology to reimagine the future of modern luxury – be a proud creator of the exceptional.
Come and join JLR as a Network Operations Manager (Operations & Supplier Governance) and play a pivotal role in ensuring the stability, performance, and ongoing evolution of enterprise network services across a truly global organisation. Working at the heart of the IDT Networks team, you'll be responsible for governing key managed service providers, maintaining operational control, and ensuring network services remain secure, reliable, and aligned to business needs.
This is a highly collaborative role where you'll work closely with internal engineering teams, suppliers, and business stakeholders to oversee day‑to‑day network operations, service governance, incident and problem management, change control, and service performance. You'll help drive continuous improvement, uphold operational standards, and ensure suppliers deliver against agreed service levels, processes, and contractual commitments.
We're looking for an experienced operational leader with a strong understanding of service management, supplier governance, and network operations within a complex enterprise environment. If you enjoy building strong supplier relationships, bringing structure to operational processes, and making a tangible impact on service quality and stability, this is an excellent opportunity to join JLR during an exciting period of transformation and growth.
WHAT TO EXPECT
- Ensure the stable, secure and reliable operation of enterprise network services, including LAN, WAN, Wi‑Fi, Data Centre and Telecoms environments.
- Govern managed service providers and key suppliers, holding them accountable for SLA delivery, operational performance and contractual commitments.
- Lead service governance activities, including service reviews, performance reporting, escalation management and continuous improvement planning.
- Oversee incident, problem and change management processes, acting as the key escalation point for major service and supplier‑related issues.
- Partner with Network Engineering, Product teams and business stakeholders to ensure seamless service transitions, operational readiness and ongoing service excellence.
- Drive operational efficiency, resilience and cost optimisation through supplier management, capacity planning, automation and process standardisation.
- Maintain robust operational controls, documentation and compliance frameworks, ensuring services align with internal policies, regulatory requirements and governance standards.
WHAT YOU’LL NEED
- Strong experience within Network Operations in a large, complex enterprise environment.
- Proven track record of managing suppliers, vendors and outsourced service providers to deliver high‑quality operational outcomes.
- Strong understanding of SLAs, KPIs, service performance measures and supplier governance frameworks.
- Experience operating within ITIL‑based service management environments, including Incident, Problem and Change Management.
- Good technical understanding of enterprise network technologies, including LAN, WAN, Wi‑Fi and Cloud connectivity.
- Demonstrated ability to drive operational excellence, continuous improvement and service optimisation initiatives.
- Excellent stakeholder management, analytical and communication skills, with the ability to influence at senior levels and balance commercial, operational and business priorities.
BENEFITS
- Discounted car purchase (open to family members, too).
- A 52‑week maternity leave policy and a 4‑week paternity leave policy. Other parental leave policies are available.
- A JLR company performance‑related bonus.
- An employee learning scheme providing funding for education, training and other activities which support the development of personal skills and promote lifelong learning.
- Access to open, employee‑led support and social networks.
- Comprehensive Life Assurance and Income Protection policies.
- Flexible working is offered for specific roles dependent on responsibilities.
JLR is committed to equal opportunity for all.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Network Operations Manager - Service Management - Supplier Management & Governance
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Jaguar & Land Rove values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Jaguar & Land Rove might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Jaguar & Land Rove!
✨Direct Apply to Jaguar & Land Rove
Let's not forget to apply directly through the Jaguar & Land Rove website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Enterprise Network Operations Manager - Service Management - Supplier Management & Governance
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Jaguar & Land Rove.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Jaguar & Land Rove. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Jaguar & Land Rove
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
