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- Tasks: Manage membership renewals and recruit new members through engaging communication.
- Company: Join the world's leading Jaguar car club with a passionate community.
- Benefits: Flexible hours, home-based work, and an incentive plan for recruitment success.
- Why this job: Connect with fellow Jaguar enthusiasts and make a real impact in their membership experience.
- Qualifications: Strong communication skills, IT literate, and self-motivated.
- Other info: Opportunity to attend trade shows and exhibitions to meet members.
The predicted salary is between 24000 - 36000 £ per year.
The Jaguar Enthusiasts' Club, established in December 1984, has grown to become the world's leading Jaguar car club. Serving over 14,000 members across the globe, the club offers a vibrant community, expert technical advice, exclusive discounts with Jaguar specialists, and remarkable experiences.
Our existing members renew their membership annually mainly via direct debit. We require an administrator to ensure renewals have taken place each month and follow up any renewals that have not automatically been processed via direct debit. This will involve telephone calls as well as email follow-up to the member to renew their membership. The majority of these members are located in the UK, with some renewals throughout Europe requiring follow-up via email.
Recruitment of new members would also form part of your role, via social media posts, direct enquiries via email or phone, contacting previous members about renewal, trade exhibitions, and development of other channels to recruit new members. All our members and enquiries share a common interest in Jaguar motor cars, focusing on the 3Rs of our membership: Recruitment, Retain, and Renewal from our existing Customer Relationship Management (CRM) database.
This is a home-based role with flexible hours. Our main office is in Bristol; however, it’s not important where you are located in the UK. An incentive plan for recruiting new members, renewing lapsed memberships, and growing our membership is in place.
We are looking for candidates who:
- Are used to working to KPIs and targets for renewals.
- Can work under their own initiative to follow up calls/emails for membership.
- Have an outgoing personality to speak to members about their renewals.
- Are IT literate for using our CRM system and the Microsoft Office suite (Outlook, Word, Excel).
- Are self-motivated and capable of working independently in a remote setting.
Flexible hours will involve evening and Saturday calls to the membership database, which could suit school hours. A working week will include some evenings and Saturday mornings due to some members being at work during the day, based on 30 hours per week. Attendance at trade shows and exhibitions throughout the UK for meeting members and recruitment of new members is optional.
Familiarity with member-based organizations or clubs is desirable.
Membership Administrator employer: Jaguar Enthusiasts' Community
Contact Detail:
Jaguar Enthusiasts' Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Administrator
✨Tip Number 1
Get to know the Jaguar Enthusiasts' Club inside out! Familiarise yourself with their values, community, and what makes them tick. This way, when you chat with potential members or follow up on renewals, you’ll sound like a true enthusiast and not just another admin.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like Facebook and Instagram to engage with current and potential members. Share exciting content about Jaguar cars, upcoming events, and member stories to spark interest and drive recruitment.
✨Tip Number 3
Be proactive in your follow-ups! Set reminders for yourself to reach out to members who haven’t renewed yet. A friendly call or email can make all the difference, and it shows that you genuinely care about their membership.
✨Tip Number 4
Leverage your CRM system like a pro! Keep track of your interactions and set goals for renewals and recruitment. This will help you stay organised and focused, making it easier to hit those KPIs and targets that are so important in this role.
We think you need these skills to ace Membership Administrator
Some tips for your application 🫡
Show Your Enthusiasm: When applying, let your passion for Jaguar cars shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the community and the members you'll be working with.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with our needs, especially in membership administration and customer relations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which we love!
How to prepare for a job interview at Jaguar Enthusiasts' Community
✨Know Your Jaguars
Before the interview, brush up on your knowledge of Jaguar cars and the club's history. Being able to discuss specific models or events related to the Jaguar Enthusiasts' Club will show your genuine interest and enthusiasm for the role.
✨Demonstrate Your Communication Skills
Since the role involves a lot of communication with members, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer interactions in the past, especially over the phone or via email.
✨Familiarise Yourself with KPIs
Understand what KPIs and targets mean in the context of membership renewals. Be ready to discuss how you’ve met or exceeded targets in previous roles, and think about how you would approach achieving these in this position.
✨Show Your Flexibility
Highlight your ability to work flexible hours and manage your time effectively. Share any experiences where you adapted your schedule to meet the needs of customers or projects, as this role requires evening and weekend availability.