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- Tasks: Manage membership renewals and recruit new members through engaging communication.
- Company: Join the world's leading Jaguar car club with a passionate community.
- Benefits: Flexible home-based role with an incentive plan for member recruitment.
- Why this job: Connect with fellow Jaguar enthusiasts and make a real impact in their experience.
- Qualifications: Outgoing personality, IT literate, and self-motivated to work independently.
- Other info: Enjoy flexible hours, including evenings and weekends, to suit your schedule.
The predicted salary is between 25000 - 30000 £ per year.
The Jaguar Enthusiasts' Club, established in December 1984, has grown to become the world's leading Jaguar car club. Serving over 14,000 members across the globe, the club offers a vibrant community, expert technical advice, exclusive discounts with Jaguar specialists, and remarkable experiences. Known for its dedication to supporting enthusiasts, the Jaguar Enthusiasts' Club is a hub for all things Jaguar, providing valuable resources and fostering connections among like-minded individuals.
Role Description:
Our existing members renew their membership annually mainly via direct debit. We require an administrator to ensure renewals have taken place each month and follow up any renewals that have not automatically been processed via direct debit. This will involve telephone calls as well as email follow-up to the member to renew their membership.
The majority of these members are located in the UK. We also have members across Europe which will require follow-up via email. Our magazine is only printed in English so the European calls/emails will also be in English. No foreign language skills are required, although speaking another language would be an advantage.
Recruitment of new members will also form part of your role, via social media posts through the various channels, direct enquiries via email or phone, previous members contacting about renewal, trade exhibitions, and development of other channels to recruit new members.
All our members and enquiries share a common interest—their enthusiasm for Jaguar motor cars. There is no cold calling involved; your focus is on the 3 Rs of our membership: Recruitment / Retain / Renewal from our Customer Relationship Management (CRM) database.
This is a home-based role with flexible hours; our main office is in Bristol, however it is not important where you are located in the UK. It’s your membership recruitment and administrative skills we require. An incentive plan for recruiting new members, renewing lapsed memberships and growing our membership is in place with a number of incentives to use.
We are looking for:
- Be used to working to KPIs and targets for renewals.
- Working under your own initiative to follow up calls/emails for membership.
- Be outgoing with a professional but lively personality to speak to members about their renewals; our members range from their 20’s through to their 90’s.
- IT literate for using our CRM system and the normal Microsoft Office suite of applications – Outlook / Word / Excel.
- Home based monitored role via IT based systems. Flexible hours working which will involve evening and Saturday calls to the membership database, which could suit school hours and does not need to be 09.00 to 17.00.
- A working week will include some evenings and Saturday mornings due to some of our members being at work during the day; we base your working week on 30 hours per week.
- We do attend a number of trade shows and exhibitions throughout the UK for meeting members and recruitment of new members; optional you could also attend these exhibitions with the rest of your colleagues which normally take place over a weekend.
- Self-motivated and capable of working independently in a remote setting.
- Familiarity with member-based organisations or clubs is desirable.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Non-profit Organizations
Membership Administrator in London employer: Jaguar Enthusiasts' Community
Contact Detail:
Jaguar Enthusiasts' Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Administrator in London
✨Tip Number 1
Get to know the Jaguar Enthusiasts' Club inside out! Familiarise yourself with their values, community, and what makes them tick. This will help you connect with members and show your genuine enthusiasm during calls and emails.
✨Tip Number 2
Practice your phone skills! Since you'll be making calls to follow up on renewals, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to build your confidence before diving in.
✨Tip Number 3
Leverage social media to showcase your personality! When recruiting new members, use platforms like Facebook or Instagram to share engaging posts about the club. Show us how creative you can be in attracting fellow Jaguar enthusiasts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Membership Administrator in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for Jaguar cars shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the community and the members you'll be working with.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in membership administration or customer service. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jaguar Enthusiasts' Community
✨Know Your Jaguars
Before the interview, brush up on your knowledge of Jaguar cars and the club's history. Being able to discuss specific models or events related to the Jaguar Enthusiasts' Club will show your genuine interest and enthusiasm for the role.
✨Master the 3 Rs
Familiarise yourself with the concepts of Recruitment, Retain, and Renewal. Think of examples from your past experiences where you've successfully engaged with customers or members, as this will demonstrate your understanding of the role's key responsibilities.
✨Show Off Your Communication Skills
Since you'll be following up with members via phone and email, practice articulating your thoughts clearly and professionally. Prepare to showcase your outgoing personality during the interview, as they’re looking for someone who can connect with a diverse range of members.
✨Be Ready for Flexibility
Understand that this role requires working flexible hours, including evenings and weekends. Be prepared to discuss how you can manage your time effectively and your willingness to adapt to the needs of the members, which is crucial for success in this position.