Membership Administrator in England

Company Description: The Jaguar Enthusiasts' Club, established in December 1984, has grown to become the world's leading Jaguar car club. Serving over 14,000 members across the globe, the club offers a vibrant community, expert technical advice, exclusive discounts with Jaguar specialists, and remarkable experiences. Known for its dedication to supporting enthusiasts, the Jaguar Enthusiasts' Club is a hub for all things Jaguar, providing valuable resources and fostering connections among like-minded individuals.

Role Description: Our existing members renew their membership annually mainly via direct debit. We require an administrator to ensure renewals have taken place each month and follow up any renewals that have not automatically been processed via direct debit. This will involve telephone calls as well as email follow-up to the member to renew their membership. The majority of these members are located in the UK, but we also have members' renewals throughout Europe which will require follow-up via email. Our magazine is only printed in English; hence the European calls/emails will also be in English. There are no foreign language skills required, although this would be an advantage if you do speak another language.

Recruitment of new members would also form part of your role, via social media posts through the various channels we send out information, direct enquiries via email or phone, previous members to contact about renewal, trade exhibitions, and development of other channels to recruit new members. All our members and enquiries have the same common interest: they are enthusiasts of Jaguar motor cars. There is no cold calling involved; your focus is on the 3Rs of our membership: Recruitment / Retain / Renewal from our existing Customer Relationship Management (CRM) database.

This is a home-based role with flexible hours. Our main office is in Bristol; however, it’s not important where you are located in the UK. It’s your membership recruitment and administrative skills we require. An incentive plan for you to recruit new members, renew lapsed memberships, and grow our membership is in place with a number of incentives to the membership for you to use for recruitment.

We are looking for:

• Be used to working to KPIs and targets for renewals.
• Working under your own initiative to follow up calls/emails for membership.
• Be outgoing with a professional but lively personality to speak to members about their renewals; our members range from their 20s through to their 90s!
• IT literate for using our CRM system and the normal Microsoft Office suite of applications – Outlook / Word / Excel.
• Home-based monitored role via IT-based systems.
• Flexible hours working which will involve evening and Saturday calls to the membership database; this could suit school hours and does not need to be 09.00 to 17.00.
• A working week will include some evenings and Saturday mornings due to some of our members being at work during the day; we base your working week on 30 hours per week.
• We do attend a number of trade shows and exhibitions throughout the UK for meeting members and recruitment of new members; although optional, you could also attend these exhibitions with the rest of your colleagues, which normally take place over a weekend.
• Self-motivated and capable of working independently in a remote setting.
• Familiarity with member-based organizations or clubs is desirable.