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- Tasks: Provide top-notch IT support to clients via phone, email, and remote connection.
- Company: Join a successful, privately owned IT MSP in Worthing with a vibrant team.
- Benefits: Starting salary of £23,000, ongoing training, and career development opportunities.
- Why this job: Kickstart your IT career while helping clients solve tech issues every day.
- Qualifications: Experience in helpdesk support and strong customer service skills are essential.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
The predicted salary is between 18000 - 26000 £ per year.
Location: Worthing
Starting Salary: £23,000
Our client is a successful, privately owned IT MSP company based in the Worthing area. They have an exciting opportunity for a forward thinking IT Support Technician to join their expanding team. This is a fantastic opportunity for someone looking to progress within a successful, well established company offering continued training and development.
The role will involve providing desktop remote support to clients. Therefore you will need to build reputable relationships with clients, offering excellent levels of customer service.
IT Support Role:
As 1st Line Support / Desktop Support you will provide front-line primary technical support to end users via phone, email and remote connection. Client issues will vary but will relate to hardware, software, peripherals and cloud based applications.
Technical Skills – An awareness of:
- Domain joined desktop environments
- Active Directory, Group Policies
- Microsoft Windows 7 to 10
- Office 2010 – 2019 – especially Outlook
- Office 365 – All features
- PC Hardware troubleshooting and optimization
- Network Printers
- Basic network troubleshooting
General Skills & Experience:
- Regardless of a candidate's technical skills a demonstrable ability to perform basic network troubleshooting will be essential
- Minimum 1 year experience on helpdesk support or similar IT support role would be highly beneficial
- Strong customer care and client facing skills
- Good verbal and written communications skills
- Excellent telephone manner
- Organized, focused and rigorous
- Solid time management
- Proven problem solving skills
- Able to work in a team environment
- Must have desire and ability to develop new skills on the job
- Strong team focus and ability to work with and without direct supervision
Attitude:
- Mature attitude in a professional environment
- Desire to be a team player
- Looking for challenges and solutions
- Promotes Customer Service
- ‘Can do’ attitude
- Sense of humour
Package: Starting basic salary of £23,000
This role would be suitable for: Helpdesk Support, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support.
1st Line Support in Worthing employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Worthing
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on that perfect 1st Line Support role!
✨Tip Number 2
Practice your customer service skills! Since this role is all about building relationships with clients, make sure you can demonstrate your ability to handle calls and emails with a friendly, professional attitude. Role-play with friends or family to get comfortable before the real deal.
✨Tip Number 3
Show off your technical know-how! Brush up on your knowledge of Microsoft Windows, Office 365, and basic network troubleshooting. Be ready to discuss your experience with these tools during interviews, as they’re key to the 1st Line Support role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that job. Plus, applying directly shows your enthusiasm for the position and gives you a better chance of standing out from the crowd.
We think you need these skills to ace 1st Line Support in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Support role. Highlight your relevant experience, especially in helpdesk support and customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're excited about joining our team. We love a good story, so make it engaging and relevant to the role.
Show Off Your Technical Skills: Don’t forget to mention your technical skills! Whether it's your knowledge of Microsoft Windows or your experience with Active Directory, we want to know what you bring to the table. Be specific and confident!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at Jago Consultants
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Windows, Office 365, and basic network troubleshooting. Be ready to discuss how you've used these tools in past roles, as this will show your technical competence and readiness for the job.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues or went above and beyond for a client.
✨Practice Your Communication
Strong verbal and written communication skills are key for this position. Try doing mock interviews with a friend or family member to practice explaining technical concepts in simple terms, as you'll need to do this when supporting clients.
✨Demonstrate Your Team Spirit
This company values teamwork, so be prepared to discuss how you've collaborated with others in the past. Share stories that highlight your ability to work well in a team and your willingness to help colleagues when needed.
