Workshop Controller

Workshop Controller

Stevenage Full-Time 30000 - 35000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage a busy workshop, oversee technicians, and ensure smooth operations daily.
  • Company: Join a prestigious car dealership known for excellence and customer satisfaction.
  • Benefits: Enjoy competitive salary, potential bonuses, and a dynamic work environment.
  • Why this job: Be part of a thriving team, enhance your leadership skills, and make a real impact.
  • Qualifications: Experience as a Workshop Controller or Service Manager is preferred; strong team management skills required.
  • Other info: Basic salary ranges from £30,000 to £35,000 with OTE up to £45,000.

The predicted salary is between 30000 - 35000 £ per year.

Job Description

Our client is a car prestige dealership looking to recruit an experienced Workshop Controller to join one of their busy site.

Workshop Controller Role:
You will have a busy and thriving workshop to manage on a daily basis, overseeing of Technicians. This position is responsible for all aspects of workshop daily management, from issuing work to technicians, tooling & equipment, and Health & Safety.

Workshop Controller – Key role:

  • To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.
  • Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.
  • To ensure all work is issued in the most efficient manner
  • To oversee issuing and progressing of Sales Department preparation work
  • Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
  • A comprehensive and thorough understanding of Health and Safety Legislation.
  • Workshop Controller- Requirements:

  • Ideally previous experience of working as a Workshop Controller or Service Manager
  • To be confident, with a strong understanding of workshop processes and how to get the best from a team.
  • Full driving licence. Any endorsements must be notified
  • IT literate. Kerridge knowledge would be a distinct advantage
  • Good numerical and administrative skills, with attention to detail to ensure accuracy of KPI’s
  • An exciting and rewarding career awaits you, with a leading company.

    Package:
    Basic £30-£35,000
    OTE circa £40-£45,000

    Workshop Controller employer: Jago Consultants

    Join a prestigious car dealership that values excellence and teamwork, offering a dynamic work environment for Workshop Controllers. With competitive salaries and opportunities for professional growth, you will thrive in a culture that prioritises employee development and customer satisfaction. Located in a bustling area, this role provides the chance to lead a skilled team while ensuring high standards of service and safety.
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    Contact Detail:

    Jago Consultants Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Workshop Controller

    ✨Tip Number 1

    Familiarise yourself with the latest workshop management software and tools, especially Kerridge if you have access to it. Being well-versed in these systems can set you apart from other candidates.

    ✨Tip Number 2

    Network with professionals in the automotive industry, particularly those who have experience as Workshop Controllers or Service Managers. They can provide valuable insights and may even refer you to opportunities within their networks.

    ✨Tip Number 3

    Stay updated on Health and Safety legislation relevant to workshop environments. Demonstrating your knowledge in this area during discussions can show your commitment to maintaining a safe working environment.

    ✨Tip Number 4

    Prepare to discuss specific examples of how you've effectively managed teams and improved workshop processes in previous roles. This will help you illustrate your hands-on experience and problem-solving skills during interviews.

    We think you need these skills to ace Workshop Controller

    Workshop Management
    Team Leadership
    Health and Safety Compliance
    Workload Management
    Customer Service Orientation
    Technical Knowledge of Automotive Processes
    IT Literacy
    Kerridge Software Proficiency
    Numerical Skills
    Attention to Detail
    Administrative Skills
    Problem-Solving Skills
    Communication Skills
    Time Management

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience as a Workshop Controller or Service Manager. Emphasise your understanding of workshop processes, team management skills, and any specific achievements in previous roles.

    Craft a Strong Cover Letter: Write a cover letter that directly addresses the key responsibilities mentioned in the job description. Explain how your past experiences align with the requirements, particularly in managing workloads and ensuring customer satisfaction.

    Highlight IT Skills: Since IT literacy is important for this role, mention any experience you have with Kerridge or similar systems. Provide examples of how you've used technology to improve workshop efficiency or manage operations.

    Showcase Health & Safety Knowledge: Demonstrate your understanding of Health and Safety legislation in your application. You could include specific examples of how you've implemented safety protocols in previous positions to ensure a safe working environment.

    How to prepare for a job interview at Jago Consultants

    ✨Showcase Your Leadership Skills

    As a Workshop Controller, you'll be overseeing Technicians. Be prepared to discuss your previous experience in managing teams, resolving conflicts, and ensuring productivity. Share specific examples of how you've successfully led a team in a busy workshop environment.

    ✨Demonstrate Your Knowledge of Health & Safety

    Understanding Health and Safety legislation is crucial for this role. Brush up on relevant regulations and be ready to explain how you have implemented safety protocols in past positions. This will show your commitment to maintaining a safe working environment.

    ✨Familiarise Yourself with Workshop Processes

    Make sure you understand the key processes involved in workshop management, including issuing work and adhering to retail and warranty procedures. Be ready to discuss how you would ensure efficiency and customer satisfaction in these areas.

    ✨Prepare for Technical Questions

    Since IT literacy and knowledge of systems like Kerridge are advantageous, be prepared to answer questions related to these tools. If you have experience with specific software or systems, mention it and explain how it has helped you in your previous roles.

    Workshop Controller
    Jago Consultants
    Location: Stevenage
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