Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage VOIP support tickets and onboard new clients with top-notch service.
- Company: Friendly VOIP provider with exciting growth plans and a supportive team.
- Benefits: Flexible home working, competitive salary, and opportunities for career advancement.
- Why this job: Join a growing company and make a real impact in the VOIP telecoms industry.
- Qualifications: Experience in IT support or service delivery, with strong communication skills.
- Other info: Be part of a small team with the chance to lead as we expand.
The predicted salary is between 24000 - 26000 £ per year.
We are working with a VOIP telephone provider who are expanding their team, and are looking for a Helpdesk / Client Services Executive to join them.
About the Company:
A small, friendly company with growth plans throughout 2022, they provide a dedicated VOIP solution to their clients. Passionate about delivering top quality service to clients with a desire to be instrumental in the growth of a VoIP telecoms business, you will become a key member in delivering their services. As we enter an exciting new phase, we are seeking an exceptional candidate who wants to support our development and join us in further developing our presence in both the education and SME marketplace.
You will need to possess excellent communication skills – both written and verbal, attention to detail and customer centric attributes. Capable of working individually or as part of a team. Flexible home working will be considered.
The main purpose of the role is to manage both on-boarding new client projects and the IT helpdesk. Our plans for 2022 are to grow our team, and this role would then also have further responsibility of overseeing 1 or 2 more staff.
IT Support / Client Services Executive role duties:
- Management and progression of current VoIP tickets in Service Cloud – dealing with incidents and requests for change
- Creation of Taskray on-boarding projects
- Management and progression of on-boarding projects
- Delivering end user technical training either face to face or virtually, over the phone or by e-mail as required
- Development and documentation of on-boarding processes
- Development of ticketing processes including escalation
- Production of schedule reports including weekly reports on tickets (new, cleared, trends etc)
Your Experience:
This role would ideally suit someone with VOIP knowledge, either within an IT Support Desk environment, or with Service Delivery to clients. You will need great communication skills, both verbally and written. Work as part of a small team, but have the ability to prioritise your own workload. Offer excellent customer service experience to our clients.
Hours: Monday to Friday 8am – 4:30pm
Salary: In the region of £25,000
IT VOIP Support in Thatcham employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT VOIP Support in Thatcham
✨Tip Number 1
Network like a pro! Reach out to your connections in the VOIP and IT support world. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with Service Cloud or Taskray, make sure to highlight that in conversations. Consider creating a mini portfolio or case studies of past projects to share during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face in a helpdesk role. Think about how you’d handle client complaints or technical issues, and practice your responses with a friend.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to show how your skills align with the role. Let’s get you on board and growing with us!
We think you need these skills to ace IT VOIP Support in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight any experience you have with VOIP systems or IT support, and don’t forget to showcase your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about VOIP and how your skills align with our company’s goals. Keep it friendly and professional – we love a personal touch!
Show Off Your Customer Service Skills: Since this role is all about client services, make sure to include examples of how you've provided excellent customer service in the past. We’re looking for someone who can really connect with clients and help them feel valued.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jago Consultants
✨Know Your VOIP Basics
Make sure you brush up on your VOIP knowledge before the interview. Understand the basics of how VOIP works, common issues clients face, and how to troubleshoot them. This will show that you're not just interested in the role but also have a genuine understanding of the technology you'll be working with.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with clients or team members in the past. Think about times when you resolved conflicts or explained complex technical issues in simple terms. This will demonstrate your ability to connect with clients and colleagues alike.
✨Familiarise Yourself with Salesforce
Get to know the basics of Salesforce, especially the Service Cloud and Taskray features mentioned in the job description. If you can, try to find some online tutorials or resources to understand how ticketing systems work. Being able to discuss these tools during your interview will set you apart from other candidates.
✨Prepare Questions About Growth Opportunities
Since the company is looking to expand, think of insightful questions about their growth plans and how you can contribute. Ask about potential career paths within the company or how they envision the role evolving. This shows that you're not just looking for a job, but are genuinely interested in being part of their future.
