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- Tasks: Provide friendly IT support and resolve technical issues for users.
- Company: Dynamic company in Swanley with a focus on career growth.
- Benefits: Competitive salary, car allowance, and opportunities for professional development.
- Why this job: Join a busy team and advance your IT skills while making a difference.
- Qualifications: Experience in 1st/2nd line support and strong customer service skills.
- Other info: Great chance to build a successful career in a supportive environment.
The predicted salary is between 22000 - 29000 £ per year.
I am working with a client near Swanley in Kent / Greater London who are looking to recruit a friendly and experienced 1st / 2nd Line IT Support Technician / Technical Support for their busy in-house help desk. To support all users via remote technologies.
As a Support Desk Technician you will be responsible for:
- Answering incoming helpdesk enquiries, and providing assistance to the 1st Line Support team to resolve customer issues
- Offering in-house support to more complex IT / Network / VOIP issues
- Server Configuration and monitoring
You will also be required to be hands on with all server and desktop products, as well as a variety of networking and other components I.E Routers, Printers and bespoke applications.
2nd Line IT Support Requirements:
- Previous experience working at 2nd Line level is required
- Experience working within an MSP environment would be preferable, but not essential
- Microsoft Office 2010 through to 2019 & Office 365 Administration
- Knowledge of Microsoft Server 2008
- Knowledge of Exchange 2010 / 2013 / 2016 / 2019
- An understanding of networking protocols and devices
As a Support Desk Technician you will be friendly and have great customer service skills with experience in a similar role. This is a fantastic opportunity for someone who is looking to progress within a busy company building a strong and successful career.
Package: This Support Desk Technician salary ranges is paying £25.5k (22k basic / 3.5k car allowance).
IT Support Technician in Swanley employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Swanley
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft Office, Exchange, and networking protocols. We want to see you confidently tackle those 1st and 2nd line support queries.
✨Tip Number 2
Practice your customer service skills! Being friendly and approachable is key in this role. We recommend role-playing common helpdesk scenarios with a mate to get comfortable with handling user issues.
✨Tip Number 3
Network like a pro! Connect with other IT professionals on LinkedIn or at local meetups. We can’t stress enough how valuable it is to build relationships in the industry – you never know who might have a lead on your next job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly. Let’s get you that IT Support Technician role!
We think you need these skills to ace IT Support Technician in Swanley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support. We want to see how you've tackled IT issues in the past, so don’t hold back on those examples!
Show Off Your Skills: List out your technical skills clearly, especially with Microsoft Office and server knowledge. We love seeing candidates who can demonstrate their understanding of networking protocols and devices.
Craft a Friendly Cover Letter: Your cover letter is your chance to show us your personality! Be friendly and professional, and explain why you’re excited about the role and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Jago Consultants
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office, Exchange, and networking protocols. Be ready to discuss your previous experiences with these technologies, as well as any troubleshooting you've done. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role requires great customer service, think of examples where you've successfully helped users in the past. Prepare to share stories that highlight your friendly approach and problem-solving abilities. Remember, it's all about making the user feel supported!
✨Be Ready for Scenario Questions
Expect some scenario-based questions during the interview. They might ask how you'd handle a specific IT issue or a difficult customer. Practise your responses to these types of questions so you can demonstrate your critical thinking and technical skills under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.