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- Tasks: Provide 1st line IT support and assist with client projects in a dynamic environment.
- Company: Leading IT support company in Surrey with a friendly and innovative team.
- Benefits: Competitive salary, relaxed work environment, free parking, and annual leave loyalty scheme.
- Why this job: Kickstart your IT career with hands-on experience and quick progression opportunities.
- Qualifications: Customer support experience, communication skills, and a passion for technology.
- Other info: Work from home options available after training and exposure to new technologies.
The predicted salary is between 25000 - 40000 £ per year.
Our client is one of Surrey’s longest and leading IT Support companies growing from strength to strength. If you are passionate about entering the IT sector and love technology then this role is ideal for you. Offering a well-structured career in IT and quick progression into 2nd line roles. You will be working alongside a friendly team of technicians who are full of innovative ideas and always looking to advance their skillset. You will be exposed to new technologies and always learning from the best in the IT industry, in an easy-going yet hard-working environment.
The ideal candidate will offer 1st line support duties to a wide range of clients around the Surrey region. Most of your week will be spent in the office with some work from home options each week (after the initial training period). You will have the opportunity to visit clients on some occasions. You will be directly involved in all areas of IT support and be a true asset to the company by delivering high levels of support/service to a mix range of internal and external clients.
The ideal candidate must have:
- Outstanding telephone customer support experience
- Excellent Communication Skills
- Keen attitude to learn
- One or more years of experience in an IT Support role
- A passion for IT and Technology
- A full UK driving license
Requirements:
- Handling and logging client IT queries via telephone and email remotely.
- Update clients on the progress of their query when first-contact resolution is not possible
- Assist with client projects such as data and email migration
- Resolve software issues
- Desktop and laptop fixes
- Troubleshooting Windows 10 & 11, Mac OS
- Managing active directory and group policy
- Travelling to client sites when required
- Experience with networks (LAN, WAN) and patch management
- Knowledge of security systems (e.g. anti-virus, firewalls, intrusion detection systems)
Technical skills required:
- Knowledge and experience with Microsoft 365
- Experience with Windows Server and Windows client operating systems
- Networking, including configuring Routers, managed switches, TCPIP protocols
- Familiarity with hardware of Servers, desktops, and laptops
Benefits:
- Onsite free parking
- Relaxed and friendly working environment
- Aesthetic office location
- Cycle to Work Scheme
- Birthday and Christmas vouchers
- 20 days annual leave + bank holidays
- Annual leave loyalty scheme
- 25-28k per annum depending on experience
1st Line Support in Surrey employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Surrey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend local tech meetups or online webinars to meet potential employers and learn about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! If you’ve got experience with troubleshooting or specific software, create a portfolio or a personal project that highlights your abilities. This can be a great conversation starter during interviews and shows your passion for IT.
✨Tip Number 3
Prepare for the interview like it’s the final boss level! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples from your past experiences that demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to grow in the IT sector. By applying directly, you’ll have a better chance of standing out and landing that first line support role!
We think you need these skills to ace 1st Line Support in Surrey
Some tips for your application 🫡
Show Your Passion for IT: When you're writing your application, let your enthusiasm for technology shine through! We want to see that you’re not just looking for a job, but that you genuinely love IT and are eager to learn more.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in IT support. We appreciate when candidates take the time to align their skills with what we’re looking for in the job description.
Highlight Communication Skills: Since this role involves a lot of client interaction, emphasise your outstanding telephone customer support experience. We want to know how you’ve effectively communicated with clients in the past!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jago Consultants
✨Know Your Tech
Brush up on your knowledge of the technologies mentioned in the job description, like Microsoft 365 and Windows operating systems. Be ready to discuss your experience with troubleshooting and support tasks, as this will show your passion for IT and your readiness for the role.
✨Show Off Your Communication Skills
Since outstanding telephone customer support experience is a must, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your communication style and ensure you can handle client queries effectively.
✨Demonstrate Your Learning Attitude
The ideal candidate should have a keen attitude to learn. Prepare examples of how you've previously tackled new challenges or learned new technologies. This will highlight your enthusiasm for growth and adaptability in the fast-paced IT environment.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, and the technologies they use. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
