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- Tasks: Provide top-notch IT support and customer service to diverse clients.
- Company: Friendly and successful IT Support company in Steyning/Storrington area.
- Benefits: Competitive salary, company pension scheme, and career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in clients' tech experiences.
- Qualifications: 1 year of experience in IT support and excellent customer service skills.
- Other info: Fast-paced environment with opportunities for on-site troubleshooting and learning new technologies.
The predicted salary is between 30000 - 42000 £ per year.
We are working with a friendly and successful IT Support company in the Steyning / Storrington area who are looking to recruit an enthusiastic 1st Line Support Technician to join their growing business.
As a 1st Line Support Technician you will be responsible for providing first class customer service and IT support to a variety of clients. With individual needs, this role will be suited for someone coming from a similar role who is used to working in a fast-paced environment.
- You will be responding to inbound support calls.
- You will provide excellent customer service keeping clients up to date with any issues.
- You will also be responsible for upgrading types of hardware and software ensuring minimal impact to client.
- You will be required to carry out site visits and on-site troubleshooting when required.
For this 1st Line Support Technician role you will need to be pro-active with a can-do attitude. You will have excellent customer service skills and have a friendly but professional approach. You will need to have at least 1 years’ experience working for an MSP IT support company. You will have to drive to succeed within your position and a passion for the industry, ensuring you keep up to date with new technologies, and relevant legislation, internal policies and procedures.
Ideally you will have some experience of:
- Active Directory
- Server Knowledge
- DNS
- Group Policy
In return this company is offering a great opportunity to work for a friendly, successful business with the opportunity to build a strong and stable career. They are offering a competitive salary, depending on experience, and a Company Pension Scheme.
1st Line Support in Steyning employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Steyning
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support world, especially those who work at MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and be ready to share examples of how you've handled tricky situations in the past. We want to see that can-do attitude shine through!
✨Tip Number 3
Show off your tech knowledge! Make sure you’re up to speed with the latest in Active Directory, DNS, and Group Policy. Being able to discuss these topics confidently will definitely impress potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing enthusiastic candidates who are keen to join our friendly team!
We think you need these skills to ace 1st Line Support in Steyning
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially any roles similar to 1st Line Support. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service abilities and technical know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. We love seeing candidates who are genuinely excited about joining our team, so let your personality come through while keeping it professional.
Show Off Your Skills: In your application, make sure to mention any relevant experience with Active Directory, DNS, or Group Policy. We’re looking for someone who can hit the ground running, so highlight any specific projects or tasks that demonstrate your expertise in these areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our friendly team!
How to prepare for a job interview at Jago Consultants
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Active Directory, DNS, and Group Policy. Being able to confidently discuss these topics will show that you're not just a people person but also technically savvy.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples of how you've handled difficult situations in the past. Think about times when you turned a frustrated client into a happy one – those stories will resonate well!
✨Be Proactive and Positive
The company is looking for someone with a can-do attitude. During the interview, demonstrate your enthusiasm for the role and the industry. Share how you stay updated with new technologies and how you approach challenges with a positive mindset.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about their support processes, team dynamics, or how they handle training for new technologies. It shows you're genuinely interested in the role and the company.
